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Head of Digital Propositions

4 months ago

Sydney, Australia Afterpay Full time

**Company Description**:

- No. 1 Life Insurer in Australia, located from Sydney 2000 CBD & remote WFH hybrid options
- Complimentary Life & Income Insurance, Free onsite gym, LinkedIn Learning access
- Base + Super + 20% STI bonus

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go.

TAL have a newly created role within the Group Life & Investments Business Unit (GL&I) reporting directly into the GM Digital Member Experience.

The Head of Digital Propositions will manage a small team of account managers, and be responsible developing the positioning of the GL&I's digital proposition.

Collaborating with our Technology and Operations teams, the digital propositions incorporates the digital capabilities and experiences supporting partner / member interactions and engagements, including the design adoption of our digital platform along with the associated member experiences, these include:

- TAL Connect
- IOL
- Group HQ
- Member cover management
- Member claims lodgements and management
- Trustee requirements
- Member health services

Key accountabilities:

- Development of a digital roadmap that drive the proposition forward and is aligned to key considerations of the Partner, and TAL’s strategic outcomes ensuring value for Partners alongside a sustainable cost profile for TAL.
- Develop and own relationships with internal and external stakeholders, and relevant third-party administrators to drive alignment and adoption of our solutions while working in a collaborative way.
- Work with the Member Experience team to develop analytical capabilities of the performance and experience and share insights with Platform Product teams, business stakeholders and our partners while driving continual uplift and a digital first mindset throughout.
- Create and contribute to proposal and proposition collateral, forums and other artefacts to support tenders and partner engagement.
- Develop and coach the Digital Proposition team to drive performance, meet business unit goals while focussing on inter-departmental collaboration, team-based performance, and ensuring employee engagement and retention strategies are being used.
- Identify emerging risks to enable informed decision making and design of digital initiatives, while being accountable for key compliance and risk controls across the team.

**Qualifications**:
To be successful in this role you will have:

- Min. 5 years’ experience in building sustained partnerships from financial services, insurance, or superannuation funds
- Min 3 years’ previously in a leadership role ideally with partnerships or account management style team
- Project Management experience, while working in agile development environments
- Ability to articulate highly complex issues to a variety of audiences with an understanding of the superannuation industry
- In-depth knowledge of industry trends and market share
- Excellent people leadership and interpersonal skills, ability to communicate and influence at senior management level
- Strong relationship skills and commercial acumen with sound judgement and decision-making skills
- Strategic/creative thinker and team player

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

**Additional Information**:
Work is a big part of this Australian life, and we work hard to make it one of the best parts. We don’t just say it; we do it. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers.

We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.