Store Manager

2 weeks ago

Caloundra, Australia Total Tools Full time

Caloundra QLD, Australia
- Full-Time, Permanent Role with Australia's Ultimate Tool Shop
- Competitive Salary Package, with Incentives for High Performance.
- Develop Your Retail Career and Lead a Successful Sales Team in the Tools Industry.

**Total Tools Caloundra **is looking for a **Full Time Store Manager**, who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business.

This position will suit an experienced retail leader, ideally within the tools industry. You will be responsible for influencing and motivating your team to provide high-quality customer service, with a belief developing the skills, knowledge and behaviours of your team is critical to success. You will take full accountability for retail fundamentals, including outstanding customer service, reporting, store analytics, promotions, and merchandising standards. This will see you deliver sales targets and other KPIs, while creating a productive, and safe work environment.

**What will you be doing?**
- Ensuring the health and safety of all staff, customers and contractors within the store
- Provide exceptional product advice to customers and staff
- Ensure a high standard of customer service and presentation of products in the store in order to maximise sales and exceed customer service expectations
- Driving a high performance team capable of delivering sales targets and KPI’s

**Does this sound like you?**
- Proven experience in retail sales, staff coaching and leadership
- A strong customer service focus and competently manage customer queries and complaints
- Ability to work in a fast-paced team environment
- Excellent communication and interpersonal skills
- An eye for detail and a desire to drive achieve strong financial results
- Prioritise workload to effectively meet deadlines
- Be self-motivated and show initiative
- Ability to drive sales and profit
- Ability to be available for work across the week, weekends and some public holidays

**Why work for us?**

For 30 years, **Total Tools** has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.

Our operating model is one that respects and invests in our team and customers. We live by our values
- **One Team, Own it & Get it Done, Customer First & Be the Difference**

We also offer:

- Competitive salary, with incentives for high performance
- Ongoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many more
- Commitment to ongoing job security, development, and growth

**All that is left to do is to to join the Total Tools team**
- Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit._
- Only applicants with valid working rights in Australia will be considered for this position._

**_ ‘#S-DNI’_**

**Type**: Retail Store - Management

**Category**: Retail & Consumer Products

**Reference ID**: ES000309

**Date Posted**: 06/03/2024

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