Application Services Manager

5 months ago

Sydney, Australia Westpac Full time

**How will I help?**

**Responsibilities include**:

- Accountable for ensuring the effectiveness and documentation of key controls and the overall control environment.
- Accountable for reporting of delivery and incident / problem management outcomes.
- Ensure that all service management priorities are addressed in a timely manner, minimising impact to both the business and customer.
- Enable the strategic outsource delivery model, Application Delivery Services (ADS), through monitoring and reviewing partner performance and delivery to ensure seamless service and delivery to customers and the realisation of sourcing benefits.
- Provide input and advice on GroupTech planning as a member of the Applications Domain leadership team and contribute to the development of GroupTech roadmaps.
- Guide projects to abide with governance policies and procedures to ensure adherence to business value principles, architecture principles, target blueprints, domain architectures and Group policies.
- Ensure ongoing operational stability and maintenance of the business services supported and aim to continuously improve customer advocacy and business value.
- Act as leader, manager, mentor, and coach to best develop the high performing team.
- Ensure the right people in the right roles to deliver the GroupTech services required to achieve business objectives.

**What’s in it for you?**

You’ll play an important and significant part in the future of a business that has been around for 200 years and be instrumental in achieving our purpose of helping Australians succeed. So, we’ll back you in the development of your career, with internal career prospects and flexible working. You’ll also be backed by a fantastic team of people in a can-do, supportive structure.

**What do I need?**

To be set up for success in this role, you will be able to demonstrate:

- Technology Management - 10+ years
- Contract management - 5+ years
- Service management - 10+ years
- Vendor management - 5+ years
- DevOps - 5+ years
- Extensive skills in analysis/problem solving, stakeholder management and a broad understanding of technologies

**Desirable**
- Appian - 5+ years
- API - 3+ years
- Commercial Management - 5+ years
- Database - 3+ years

**What’s it like to work there?**

We aim to provide one big, supportive team **to help us achieve our purpose of creating better futures together **. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

**Do you need reasonable adjustments during the recruitment process?**

**Do you need reasonable adjustments during the recruitment process?**

**#LI-Hybrid

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