Arranger/conductor

**Have you considered a career helping people and families through a difficult time in their life?**

Ann Wilson is part of InvoCare, a funeral industry leader which operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

As an Arranger Conductor your working career could mean a whole lot more serving families in your local community to arrange and prepare all aspects of the funeral service for their loved one. This role will offer you new life skills, personal growth and development, the opportunity to earn qualifications and progress your career in a personally rewarding industry.

**Duties of an Arranger Conductor include**:

- Plan, coordinate and implement all aspects of the funeral service for a family and inform them with the various options available to honour their loved one.
- Work closely with the family from first contact to guide them through what is required and respond to their requests with service options and solutions
- Implement the funeral plan on the day, direct the team and provide support and guidance for the family
- Prepare, direct, coordinate and monitor all aspects of the funeral according to the Arrangement Form, the funeral plan, and InvoCare policies, procedures and quality standards
- Carry out all procedures with sensitivity to client grief as well as personal beliefs, traditions, rituals and special requests
- Be familiar with and check accuracy for all documentation that is required for burials and cremations
- Coordinate, instruct and monitor the funeral team throughout the funeral process
- Respond appropriately to requests, concerns, complaints, and unforeseen circumstances
- Monitor vehicle and equipment use, cleanliness and needs
- Participate in day-to-day operational tasks such as attending funerals, transfers, viewings, mortuary duties, driving vehicles, and keeping work areas clean and tidy

**About you**:

- You have a strong customer service ethos and pride yourself on service delivery, problem - solving and customer satisfaction
- Professional attitude with an empathetic and compassionate approach towards people
- Be at ease working with grieving families and the deceased
- Excellent communication and high attention to detail
- Possess a full unrestricted driver’s license
- We are enthusiastic about what we believe in and what we do. If you’re also inspired by the desire to assist others with sincerity, we would love to discuss this unique opportunity with you.

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access to the Employee Assist Program

**How to Apply**: