Account Manager

3 months ago


Melbourne, Australia TPG Telecom Full time

**Work options**: Hybrid
- Join a powerhouse of brands that connect customers, businesses and communities.
- Hybrid working arrangement - mix of WFH/office
- Feel proud to do work that really matters and genuinely impacts communities.

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. **We’re better and bolder together.**

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

**Your opportunity**:
As our valued Account Manager - Business, you will play a vital role in growing the business segment through developing and nurturing relationships. Utilising your proven experience within Account Management to positively impact the business.

**You'll make impact by**:

- Review current state and develop/continually improve sales plans for each of TPG’s products and services, for each customer in the allocated portfolio.
- Achieve key monthly, quarterly and annual growth/x-sell sales objectives, building on effective base management to consistently grow (value and product breadth) the allocated portfolio.
- Maintain up to date and accurate customer contact, pipeline and any other required information in the Customer Relationship Management (CRM) system, i.e. Salesforce.
- Attend weekly sales team meetings to;
- Review quality and accuracy of Salesforce pipeline
- Review week on week sales activity and key pipeline movements
- Agree kick off and approach to any upcoming tenders and opportunities
- Review status of all active tenders
- Review short
- and long-term Customer relationship quality and key relationship development activities
- Review open customer issues, actively assisting in resolutions and ensuring timely escalation (eg to Sales Leadership) wherever required

**What you’ll bring**:

- A moderate to high degree of experience using “business solutions” type approach, utilising TPG’s product and services to identify customer needs and sell into applicable market sectors.
- Able to creatively position TPG as an innovative, flexible and responsive service provider.
- Ability to proactively identify and create new business growth opportunities.
- Proven cultivator and ‘closer’ of sales opportunities within organisations of at least 100 and up to, or beyond 5,000 employees
- Note allocated portfolios will typically include businesses in a range within this broader band, such as 100-200 employees, 200-500, 500-1000, consummate with the role holders experience.

**Ideally, you will also have**:

- Proven understanding of how to penetrate accounts with between 100 and 5,000 employees (noting portfolio bands, as above), up to and including C level
- Confident communicator at all levels and including at C level
- Strong presentation skills.

**What's in it for you?**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
- We’re a 2024 Circle Back Initiative Employer - we commit to responding to every applicant._
- TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo._
- Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes._

LI-Hybrid #LI-HS1

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