Weekend Customer Service Supervisor

4 weeks ago


Strathfield, Australia Strathfield Council Full time

**Division**: Corporate and Community
**Team**: Library and Innovation
**Employment Status**: Permanent / Part Time / Weekend
**Employment Arrangement**: 9 hours per week
**Hourly Range**: $36.23 to $41.60 p/h, dependent upon qualifications and experience + 10.5% Super + weekend loading

**About Strathfield Council**

Strathfield Council is centrally located in Sydney’s inner-west, halfway between the Parramatta and Sydney CBD with accessible public transport options and parking available.

As a medium-sized council, we focus on a myriad of Local Government responsibilities which services over 40,000 residents in the Strathfield LGA.

Council is committed to supporting the future growth of the LGA whilst protecting the local heritage character, ensuring development is of high quality and sympathetic to local surrounds.

Our core values of Teamwork, Integrity, Accountability and Safety are at the heart of our organisation and Council emphasises the importance of achieving work-life harmony and developing staff.

**About the Opportunity**

Strathfield Library is seeking an experienced library professional to be the Weekend Customer Service Supervisor. This role is a customer facing role that leads a team in ensuring that the needs of visiting children, youth, adults, seniors and people from culturally and linguistically diverse backgrounds are met.

To fulfil the role, the position entails the following duties:

- Supervise and direct weekend staff in the performance of customer service duties and maintain effective working relationships with staff.
- Liaise with staff to roster customer service desk shifts on the weekends.
- Ensure effective communication skills and high-quality customer service is provided whilst working in a busy environment.
- Deal appropriately with customers from a diverse range of cultures and backgrounds.
- Undertake desk shifts as rostered, including weekend and evening shifts as required.
- Follow established procedures to accurately process and receipt payments including cash handling and end of day.

**About you**
- Experience in team leader or supervisory roles in a library and proven ability to lead an effective team and to develop individual team members.
- Experience in working with Library Management System and database use.
- Extensive experience in the delivery of quality customer service.
- Demonstrated skills in negotiation and conflict resolution.
- Highly developed oral and interpersonal communication skills including cross cultural awareness and communication.
- Valid Class C Driver’s Licence.
- First aid certificate.
- Current and Valid Working With Children Check.
- Commitment to working Saturday & Sunday.
- Diploma in Library and Information Studies or equivalent.

**Staff benefits**

To see a list of staff benefits, please click here.

**Position Description**

To review this position description for this role, please click here.

**To Apply**

1. Please fill out your details below

2. Attach relevant documentation - Resume, Cover Letter, Statement addressing the selection criteria and any relevant qualifications and / or licences

**_ Applications will need to address the Selection Criteria as found in the Position Description._**

In line with Council's Vaccination Policy, all employees must be fully vaccinated prior to commencement with Council.

If you have any questions about the role, please contact Peter Main on 02 9748 9999.

Applications Close at 10pm, Sunday 26th March 2023.



  • Strathfield, Australia Strathfield Municipal Council Full time

    **Division**: Corporate and Community **Team**: Library and Innovation **Employment Status**: Permanent / Part Time / Weekend **Employment Arrangement**: 9 hours per week **Hourly Range**: $36.23 to $41.60 p/h, dependent upon qualifications and experience + 10.5% Super + weekend loading **About Strathfield Council** Strathfield Council is centrally located...


  • Municipality of Strathfield, Australia Strathfield Municipal Council Full time

    Division: Corporate and CommunityTeam: Library and InnovationEmployment Status: Permanent / Part Time / WeekendEmployment Arrangement: 9 hours per weekHourly Range: $36.23 to $41.60 p/h, dependent upon qualifications and experience + 10.5% Super + weekend loadingAbout Strathfield CouncilStrathfield Council is centrally located in Sydney's inner-west, halfway...


  • Strathfield, Australia Wymap People Full time

    **Wymap People have an exciting opportunity for experienced Cargo Flight Clerks to join their team, working for one of Australia’s largest ground handling companies.** - **Main Accountabilities include but will not be restricted or limited to**:_ - Process documentation at freight acceptance and delivery. - Complete AVI check sheets and process. - Handling...


  • Strathfield, Australia Wymap People Full time

    **Wymap People have an exciting opportunity for experienced Cargo Flight Clerks to join their team, working for one of Australia’s largest ground handling companies.** - **Main Accountabilities include but will not be restricted or limited to**:_ - Process documentation at freight acceptance and delivery. - Complete AVI check sheets and process. - Handling...


  • Strathfield, Australia Strathfield Municipal Council Full time

    **Division**: Corporate & Community **Department**: Library & Community Services **Employment Status**: Casual **Hourly Rate**: $31.45 p/h. + 25% casual loading **Council Overview** Strathfield Council (Council) is a medium sized Council located in Sydney’s Inner West. The area of the Council comprises approximately 14 square kilometres and has an...

  • Weekend Server

    1 week ago


    North Strathfield, New South Wales, Australia Bar biscotti Full time

    Hey thereWe are a high pace cafe looking for some hospitality guns Experience is preferred but we are more than happy to train up staffWe are located in north strathfield It's an awesome team you get to work with and an even better cozy atmosphereJob Type: CasualSalary: $ $400.00 per weekSchedule: Every weekendAbility to commute/relocate: North Strathfield...


  • North Strathfield, Australia Crust Gourmet Pizza Concord Full time

    **Crust Pizza Concord is Now Hiring Responsible Restaurant Staff Crew** **(Evening shifts available)** Join the Crust Family! We're pizza lovers. We're obsessed with making the freshest, tastiest pizzas using the best quality ingredients. It's this passion for pizza that drives us to bring people together through delicious food that's prepared with love....


  • Strathfield South, Australia Royal Formwork Solutions Full time

    **Customer Counter Service - Full Time** **Industry: Concrete Formwork Sales & Hire** **Location: Strathfield South, Sydney** **The Company** With a proud history spanning over 50 years, Royal Formwork Solutions is a leading force in the concrete formwork construction industry, providing comprehensive solutions in supply and hire. Known for our...


  • Strathfield, Australia Unique Education & Migration Services Pty Ltd Full time

    Looking to hire a customer service assistant to perform the following duties: - Manage large amounts of incoming phone calls - Generate sales leadsIdentify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete...


  • Strathfield, Australia Quay Appointments Full time

    **Contract Type**: - Contractor**Location**: - Strathfield - New South Wales**Industry**: - Business Support**Contact Name**: - Coady Cullen- **Contact Phone**: - 02 8257 0500**Date Published**: - 29-Aug-2023**Role Title**: Customer Service Officer **Start Date**: ASAP **End Date**: End of June 2024 with strong chance of an extension. **Pay**: $35 per...


  • Strathfield, Australia Quay Appointments Full time

    **Contract Type**: - Contractor**Location**: - Strathfield - New South Wales**Industry**: - Business Support**Contact Name**: - Coady Cullen- **Contact Phone**: - 02 8257 0500**Date Published**: - 29-Aug-2023**Role Title**: Customer Service Officer **Start Date**: ASAP **End Date**: End of June 2024 with strong chance of an extension. **Pay**: $35 per...


  • Strathfield, Australia St.George Full time

    Join a supportive team in our Strathfield branch - Permanent Full-Time position - Korean Language Skills highly desirable Customer service role working with the local community **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual...


  • Strathfield, Australia Ashdown Consulting Full time

    $35 p/h + super - 6 month Contract - Strathfield **Administration Assistant | 6 month Contract | $38.85 Inc. Super** - **$35 p/h + super**: - **6 month Contract**: - **Strathfield** **About the Company** We are seeking an Administration Assistant to join a NSW government organisation based in Strathfield - full time in the office. **About the Role** -...


  • North Strathfield, Australia Bar biscotti Full time

    HEY! WE ARE HIRING! We are a well established cafe in the heart of North Strathfield (3 min walk from the station). We are currently looking for a passionate and thriving cafe all rounder to join the team on a full time or part time basis. Weekend work available as well! We are also looking for a Barista to join the team on a full time or part time basis!...


  • North Strathfield, Australia Bar biscotti Full time

    HEY! WE ARE HIRING! We are a well established cafe in the heart of North Strathfield (3 min walk from the station). We are currently looking for a passionate and thriving cafe all rounder to join the team on a full time or part time basis. Weekend work available as well! We are also looking for a Barista to join the team on a full time or part time basis!...

  • Customer Service

    1 week ago


    Strathfield South, Australia Osawa Enterprises Full time

    **Responsibilities**: Assist customers with customized product lists, orders, returns and up/cross sales Resolve customer compalints and escalate issues as needed Pdrocess orders and maintain accurate customer records Colalborate with other sections to ensure customer satisfaction **Qualifications**: Collage diploma or equivalent Proven customer service...


  • Municipality of Strathfield, Australia Wymap People Full time

    Wymap People have an exciting opportunity for experienced Cargo Flight Clerks to join their team, working for one of Australia's largest ground handling companies.- Main Accountabilities include but will not be restricted or limited to:_ Process documentation at freight acceptance and delivery. Complete AVI check sheets and process. Handling of animals and...


  • Municipality of Strathfield, Australia Wymap People Full time

    Wymap People have an exciting opportunity for experienced Cargo Flight Clerks to join their team, working for one of Australia's largest ground handling companies.- Main Accountabilities include but will not be restricted or limited to:_ Process documentation at freight acceptance and delivery. Complete AVI check sheets and process. Handling of animals and...


  • Strathfield South, Australia Citiguard Protection Services Full time

    **Company overview**: Join our team at Citiguard! Citiguard provides security services for home, business, and government. We have been doing this since 1966. We have a track record of delivery of quality security service solutions. We have over 50 years’ experience as a security agency for home, companies and government premises in Sydney and...

  • Customer Service

    1 week ago


    Municipality of Strathfield, Australia Osawa Enterprises Full time

    Responsibilities:Assist customers with customized product lists, orders, returns and up/cross salesResolve customer compalints and escalate issues as neededPdrocess orders and maintain accurate customer recordsColalborate with other sections to ensure customer satisfactionQualifications:Collage diploma or equivalentProven customer service experience over 1...