Banking Consultant

3 weeks ago

Sydney, Australia Suncorp Group Full time

We’re currently looking for customer centric individuals with a keen interest in technology to join our team at our **Burwood branch.**

Our Banking Consultants come from a wide range of backgrounds, but all possess one key thing in common - their love for providing great customer service. Our Banking Consultants make our customers feel relaxed and at home, asking the right questions to make sure that they leave happy and confident that their needs have been met.

**This role is permanent part time with a minimum of 20 hours per week across Monday to Friday with the opportunity to flex up your hours depending on business demand.**

**This role includes 3 months full-time training ensure you are set up for success.**

**What you’ll do**
- Complete over the counter transactions in an efficient and timely manner, catering to our customers’ busy lifestyles
- Help solve problems and identify solutions to suit our customers financial needs
- Provide seamless end to end customer experience by advising customers on appropriate products and services
- Introduce, promote, and assist customers with digital banking products with a customer centric approach
- Assess the financial needs of customers and provide options to meet those needs

**What you’ll bring**
- Ability to demonstrate strong technical skills
- Excellent verbal communication skills - listen, build rapport, and communicate complex information
- Strong commitment and a high degree of integrity to help meet and exceed customer expectations
- A passion for delivering exceptional customer service
- Previous retail, hospitality and hospitality experience highly regarded

**What we can offer you**
- Bonuses and incentives based on performance against targets
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp Group**

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

**Advertised**: 07 Feb 2023 AUS Eastern Daylight Time
**Applications close**: 17 Feb 2023 AUS Eastern Daylight Time

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