Assistant Boutique Manager

7 months ago

North Fremantle, Australia Grace Loves Lace Full time

We have a **Full-Time** **Assistant Boutique Manager** opportunity based in our** Perth Boutique **offering an exciting next step in your career with us at Grace Loves Lace This role is an initial 3 month contract position to support the Boutique whilst in the process of hiring a Boutique Manager to cover maternity leave.

Reporting initially into the Boutique Manager and then into the Regional Manager during the recruitment process, you will support with guiding the boutique and team to provide exceptional customer service, deliver strong individual and boutique sales performance across all KPI’s and ensure the boutique operations are met to a high standard.

Our commitment to sustainability and ethical production practices remains as we continue to grow. With 26 showrooms across 3 continents Grace Loves Lace continues to be a trendsetter in the bridal industry, offering a wide range of wedding dresses, accessories, and even bridal party attire. Grow with us at GRACE as our story continues to unfold, shaping the future of bridal fashion.

**Key Responsibilities -**
- Consistently meet individual KPI benchmarks and monthly sales targets while assisting the boutique team in meeting all KPI benchmarks
- Drive team sales and lead by example with providing exceptional bride experiences and exceeding personal sales targets
- Conducting weekly sample cycle counts and monthly sample sale cycle counts.
- Overseeing gown maintenance including dry cleaning expenses and inventory management
- Completing weekly trade notes and reporting analysis to the Boutique or Regional Manager
- Complete NetSuite (CRM system) audits for the boutique team
- Support in coaching stylists and providing ongoing team training in product knowledge, selling techniques and NetSuite processes
- Prepare for product launches and facilitate team product training sessions as per the annual training calendar
- Support with onboarding new Stylists
- Assist with managing any leave requests and rostering
- Handles operational requirements including repairs and maintenance, supply orders, sample care, and looks for improved efficiencies.
- Support with Local Networking/Connections & potential local Influencers.
- Opportunity to attend local wedding market and industry meetings
- Addresses employee concerns in the Managers absence and partners with Regional Manager and P&C when appropriate
- Provide insight and feedback to Management and other relevant business departments
- Oversee Visual Merchandising as per brand guidelines and responsible for Inventory Listing and accuracy for Boutique Inventory
- Act as a brand ambassador and always represent the brand with integrity and be a role model of appropriate behaviors in a leadership capacity Responsible for security processes within the Boutique including the locking of the boutique and setting alarms/cameras as is specific to each boutique

**Essential Knowledge & Experience**:

- **At least 1 year of tenure as a Stylist with Grace Loves Lace if an internal applicant**:

- Demonstrated achievement of individual sales and CVR targets at or above GLL benchmark
- Proven track record in achieving excellent sales results and exceeding KPIs
- Ability to work individually and in a team to achieve targeted results
- Exceptional presentation and communication skills, both written and verbal
- The ability to build and maintain strong relationships through the customer journey
- Able to learn quickly and retain information across a diverse and high-quality product range
- The ability to lift & move boutique stock when required as well as stand for most of shift to facilitate bridal appointments
- Be hard working with strong multi-tasking skills
- Highest standard of attention to detail
- Exceptional written and verbal communication and administration ability as following up with brides and customers is a key part of the Stylist role
- Able to work weekends and have the flexibility to take on extra shifts as needed
- Intermediate IT & Administration capability skills. Experience using an iPad, MS Office & data entry eg. NetSuite is advantageous
- Alignment with the Grace Loves Lace Mission and Values
- Experience in using NetSuite or a similar CRM system
- Experience working with clientele in an appointment-based retail environment
- Fabric or gown construction knowledge
- You can commit to consistent weekend work, being our busiest days. This is a Full-Time role (5 day per week - 38 hours).

**Benefits & Rewards -**
- 30%-50% of product discounts for you, your direct family & friends*
- A generous commission and bonus plan
- Global career development and progression opportunities as we continue to grow
- Company supported Employee Assistance Program
- Work with a passionate, and driven team that know how to work hard and have fun doing it
- Work in our beautiful boutiques that offer a peaceful yet luxurious private setting
- Work with brand that holds ethical and sustainable manufacturing at its core
- Cont

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