Current jobs related to Team Leader - Parramatta - Link Group

  • Team Leader

    5 days ago

    Parramatta, New South Wales, Australia Woolworths Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Primary Connect. As a Team Leader, you will play a critical role in leading and managing a team of employees to achieve exceptional stock outcomes, ensuring the right stock reaches the right people at the right time.Key ResponsibilitiesLead and coach direct...

  • Team Leader

    3 days ago

    Parramatta, New South Wales, Australia Woolworths Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Primary Connect. As a Team Leader, you will be responsible for leading a team of employees to achieve exceptional stock outcomes, ensuring the right stock reaches the right people at the right time.Key ResponsibilitiesLead and coach direct reports to achieve...

  • Team Leader

    4 months ago

    Parramatta, Australia Link Group Full time

    Unlock Your Leadership Potential! Join Our **Equity Plan Solutions **(EPS) Team! Are you a seasoned leader with a passion for Equity Plan Solutions and Employee plans? Do you thrive in a high-volume, deadline-driven environment? We're seeking a dynamic individual to lead our EPS team, ensuring the on-time delivery of projects with error-free...

  • Team Leader

    4 months ago

    Parramatta, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. **About the Role**: Our Coles Services...

  • Team Leader

    7 days ago

    Parramatta, New South Wales, Australia Woolworths Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Temperature Control DC team in Minchinbury. As a Team Leader, you will be responsible for coaching, training, and managing your team to achieve exceptional stock outcomes, ensuring the right stock reaches the right people at the right time.Key ResponsibilitiesLead and...

  • Cleansing Team Leader

    1 month ago

    Parramatta, Australia Skyline Full time

    Permanent Full Time - 38 Hours per week - Parramatta location - Pay rate + penalty rates, overtime, and allowances + superannuation **About the Role**: Green by Nature is seeking a proactive Cleansing Team Leader to oversee our outdoor cleaning operations. As a Team Leader, you will supervise a team of Cleansing Team Members to ensure outdoor spaces are...

  • Cleansing Team Leader

    1 month ago

    Parramatta, Australia Green by Nature Full time

    **Job no**: FHETJ **Category**: Cleaning Services - Permanent Full Time - 38 Hours per week - Parramatta location - Pay rate + penalty rates, overtime, and allowances + superannuation **About the Role**: Green by Nature is seeking a proactive Cleansing Team Leader to oversee our outdoor cleaning operations. As a Team Leader, you will supervise a team of...

  • Cleansing Team Leader

    1 month ago

    Parramatta, Australia Skyline Landscape Services Full time

    Permanent Full Time38 Hours per weekParramatta location Pay rate + penalty rates, overtime, and allowances + superannuation About the RoleGreen by Nature is seeking a proactive Cleansing Team Leader to oversee our outdoor cleaning operations. As a Team Leader, you will supervise a team of Cleansing Team Members to ensure outdoor spaces are maintained to...

  • Safety Team Leader

    1 week ago

    Parramatta, New South Wales, Australia Ivory Group Full time

    {"title": "Safety Team Leader", "company": "Ivory Group", "description": "About the CompanyIvory Group is a leading civil contractor in Sydney with over 30 years of experience in the industry. We specialize in civil work, including roadworks, earthworks, subdivision, and infrastructure projects valued up to $60M. Our commitment to providing a safe working...

  • Safety Team Leader

    3 days ago

    Parramatta, New South Wales, Australia Ivory Group Full time

    {"title": "Safety Team Leader", "company": "Ivory Group", "description": "About the CompanyIvory Group is a leading civil contractor in Sydney with over 30 years of experience in the industry. We specialize in civil work, including roadworks, earthworks, subdivision, and infrastructure projects valued up to $60M. Our commitment to providing a safe working...

  • Safety Team Leader

    3 days ago

    Parramatta, New South Wales, Australia Ivory Group Full time

    {"title": "Safety Team Leader", "company": "Ivory Group", "description": "About the CompanyIvory Group is a leading civil contractor in Sydney with over 30 years of experience in the industry. We specialize in civil work, including roadworks, earthworks, subdivision, and infrastructure projects valued up to $60M. Our commitment to providing a safe working...

  • Safety Team Leader

    1 day ago

    Parramatta, New South Wales, Australia Ivory Group Full time

    {"title": "Safety Team Leader", "company": "Ivory Group", "description": "About the CompanyIvory Group is a leading civil contractor in Sydney with over 30 years of experience in the industry. We specialize in civil work, including roadworks, earthworks, subdivision, and infrastructure projects valued up to $60M. Our commitment to providing a safe working...

  • Mowing Team Leader

    3 months ago

    Parramatta, Australia Skyline Full time

    **About the Role**: Take the next step in your career and join an industry leader in the landscape maintenance industry. We have a new opportunity available for a Mowing Team Leader to join our team working in the Western Suburbs. **Hourly rates are above award and dependent on experience.** **Responsibilities**: - Perform landscape maintenance activities...

  • Team Leader

    4 months ago

    Parramatta, Australia Link Group Full time

    **Overview** As a Team Leader of the Configuration Analyst team, your role is to lead, support and mentor a team of approximately, 8-10 employees ensuring full commitment to high quality deliverables. Working as an integral part of the Configuration Analyst team, you will provide analysis of business requirements and where necessary produce business...

  • Team Leader

    4 months ago

    Parramatta, Australia Link Group Full time

    LINK Group is a leading financial services provider, dedicated to delivering outstanding customer experiences in the Superannuation industry. With a commitment to excellence and innovation, we are seeking a dynamic and experienced individual to join our team as a Customer Service Team Leader. **Key Responsibilities**: - Build and lead high-performing teams...

  • Team Leader

    4 months ago

    Parramatta, Australia Aon Corporation Full time

    Posting Description: - Enjoy the benefits of a leading global firm, with a broad range of training and career development paths - Join a fast paced and varied Insurance Broking team who love to service Non-For-Profit clients and build relationships. - This is a hybrid role with the flexibility to work from home and from our Aon office in Paramatta,...

  • Team Leader

    3 weeks ago

    Parramatta, Australia Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...

  • Team Leaders

    2 weeks ago

    Parramatta, New South Wales, Australia Woolworths Full time

    Job SummaryWe are seeking a Team Leader to join our team at Primary Connect, a leading food and retail supply chain network in Australia and New Zealand. As a Team Leader, you will be responsible for coaching, training, and managing a team to achieve excellent stock outcomes, ensuring the right stock reaches the right people at the right time.Key...

  • Recruitment Team Leader

    3 months ago

    Parramatta, Australia Fuse Recruitment Full time

    **Parramatta NSW 2150** **$90000 - $150000 per annum** **Full time** - Fuse Recruitment is a leading Australian owned recruitment agency with offices in Sydney,, Melbourne, Brisbane and Adelaide. Currently we are seeking a motivated Team Leader to join our established Manufacturing team in Sydney! - The Fuse Recruitment Manufacturing team are specialist...

  • Team Leaders

    2 weeks ago

    Parramatta, Australia Woolworths Full time

    Team Leaders - Minchinbury  Evening shifts in our Temperature Control DC Tuesday - Saturday 1PM-9PM  Play an integral part in creating a team-first culture for the front end team to provide a seamless experience for our suppliers and customers. Welcome to Primary Connect Primary Connect is the most extensive food and retail supply chain...

Team Leader

4 months ago

Parramatta, Australia Link Group Full time

**Overview**

Provide effective leadership, planning and staff development to Customer Service Officers. The role will be responsible for team performance in accordance with agreed SLAs and ensure that work produced by the team meets defined quality standards.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Responsible for building high performing teams to ensure service levels are met and to prioritise and adapt work to align with organisational goals.
- Work in partnership with the broader leadership team to drive strategic direction and provide effective leadership.
- Deliver and champion continuous improvement initiatives to ensure that best practice is incorporated into the business
- Establish and maintain strong working relationships with key internal and external stakeholders, to ensure alignment with and delivery of customer centric solutions against the overall strategy.

Operational Management
- Continuously monitor resource availability so the team can meet client needs and perform services properly
- Maintain effective communication to ensure that team members are kept up to date with any changes to procedures, legislation, or corporate issues
- Assist with enquiries from internal and / or external clients and service providers
- Actively participate in team meetings, staff meetings, management meetings
- Oversight of quality reviews of Customer Service Officer’s calls and day-to-day work through telephone call and workflow case monitoring

People Leadership
- Manage team members and workflow to ensure that service standards are met or exceeded
- Provide side-by-side coaching and remote monitoring on a weekly basis to ensure team members are delivering high quality customer service as measured by individual and team targets
- Provide individual and team performance feedback
- Provide ongoing support, development, training and mentoring to team members
- Support and participate in staff recruitment as required
- Participate in and adhere to the Performance Management process and be proactive in identifying and addressing training needs for team members.

Governance & Risk
- Ensure that all Customer Service Officers understand client specific plan provisions and current legislation
- Ensure all tasks within the team are performed in accordance with defined quality standards and the requirements of the Australian Financial Services Licence.
- Ensure the development of a risk management culture, and effectively limit risk exposure to Link Group with strategies to mitigate risk.
- Ensure total compliance with statutory regulations including the mitigation of operational risk through the effective use of the incident management framework.
- Foster a proactive risk and compliance culture within the team and ensure all risk and compliance reporting and assurance obligations are met.
- Maintain awareness of the regulatory environment with respect to team functions.
- Leverage expertise to ensure that regulatory frameworks and compliance requirements are met, with adequate controls in place.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

**Experience & Personal Attributes**
- Ideal experience in customer service, insurance within the Superannuation industry
- People leadership experience
- Ability to communicate at all levels and tailor style to suit various audiences
- Strong organisational and planning skills with the ability to manage conflicting priorities
- Good written and verbal communication skills
- University Degree (or equivalent), ASFA Certificate / Diploma, or relevant superannuation administration experience/Contact Centre experience/RG146

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on th