Specialist Clinics Administrator

3 weeks ago

Heidelberg, Australia Austin Health Full time

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the North East of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people live healthy and fulfilled lives.

**About the Specialist Clinics**:
Specialist Clinics is part of the Access and Demand Division

Specialist Clinics at Austin provides planned non-admitted services that require the focus of an acute hospital services/ specialists to ensure the best outcome for a patient. These services are an important interface in the health system between tertiary hospital services and primary care services.

Currently Specialist Clinics provide over 317,000 attendances per annum making it one of the largest services in the state and largest services providers at Austin Health

We provide access to:

- Medical, Nursing and Allied Health professionals for assessment, diagnosis, and treatment in an outpatient setting
- Ongoing specialist management of chronic and complex conditions in collaboration with community providers pre-and post-hospital care, related diagnostic services such as pathology and imaging, teaching, training and research opportunities

Patients are referred to Specialist Clinics by general practitioners (GPs), specialists, other community-based healthcare providers, as well as clinicians from within areas of Austin Health.

Austin Health Specialist Clinics spans two campuses, across five different geographical areas:
Austin Hospital

Level 3 Lance Townsend Building

Level 3 Olivia Newton-John Cancer Wellness & Research Centre (ONJC)

HRH

Ground Floor Tobruk Building

Level 2 Centaur Building

Level 4 Centaur Building

Specialist Clinics is on a journey of innovation, recently implementing digital reform and continuous improvement projects aimed at improving efficiency across all areas of the business to enhance our consumer experience.

**About the role**:
The Specialist Clinics Administrator role is to provide professional, efficient and patient-centered care to administration functions within Austin Health Specialist Clinics Division to enhance patient access and service delivery.

The Specialist Clinics Administrator works as part of a supportive team, meeting the accountability requirements for the Department of Health (DoH) reporting and Medicare legislation. The role is central in participating in Divisional initiatives to enhance patient care and meet Divisional and organizational key performance indicators.

This role will support the billing and revenue processes within Specialist Clinics as a priority but will be required to work across several areas within the department including referral registration, clinic administration and call centre where required.

**About you**:
We are seeking enthusiastic and engaged individuals who have...
- A patient-centered approach to service delivery.
- Ability to use initiative and work autonomously, as well as in a team.
- Ability to problem solve in a variety of complex situations.
- Experience working in a high-volume environment.
- Demonstrated experience and commitment to meet customer’s needs.

**O**ur benefits**:
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- Greater take-home pay through generous salary packaging
- A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
- Mentoring and career development opportunities
- Onsite childcare, easy access via public transport, car parking and end of journey facilities for cyclists
- Five weeks annual leave

**Inclusion at Austin**:
**Work with us**

**Closing date: Friday 11th November

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