Costco Epping

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Balances, installs, repairs, and rotates Tyres. Assists with tyre sales when necessary. Answers member questions and makes recommendations on Tyres. Stocks tyres in the service area. Follows proper safety procedures and standards. Maintains courteous member service at all times while contributing to a smooth flow of members through the Tyre Centre.

**Job Duties/Essential Functions**
- Locate member’s car in tyre centre area of lot and list any body damage on service order
- Drives member vehicle into install bay, onto hydraulic hoist and sets brake then raises auto
- Remove wheels using impact gun
- Follow safety and security procedures
- Roll wheel to mounting machine, removes tyre from wheel
- Attach new valve stem, mount new tyres on wheels, fill tyres to appropriate air pressure
- Operate automatic balance machine to get reading of proper weight and placement to balance wheel
- Attach lead weights to rims with lead weight hammer
- Re-attach wheels to auto using impact gun and hand torque wrench according to Tyre Centre procedures
- Alert manager/lead to complete 9-point check and authorise vehicle release
- Park member auto in lot and returns invoice and keys to sales desk
- Perform second torque check after manager/lead on tyres installed by others
- Repair flat tyres for members
- Clean install and sales area by sweeping, mopping, spraying and wiping
- Assist members in determining tyre needs, answers questions and makes product recommendations
- Sell tyres using persuasive skills and product knowledge and invoice tyre purchases and install/repair services
- Load tyres on dolly and transfers to install area
- Rings up orders, receive accurate payment, make change, process credit and debit charges, give out receipt and submit order according to proper procedures for paperwork and performance of duties
- Calculate refund amount for warranty returns of tyres and auto batteries
- Communicate with Tyre Centre manager, Buyers, Receiving department and inventory auditors regarding special orders, quantity, status, price, delivery, promotion of merchandise
- Stock tyres in sales area in accordance with Tyre Centre manager’s merchandising plan
- Assist with driving member vehicle into service bay and parking member vehicle in lot after service
- Follow all safety procedures and guidelines.

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Ability to operate vehicles, equipment or machinery_**
- Phone, computer, calculator, printer, member automobile, balancer, torque wrench, dolly, mounter, impact gun, hydraulic hoist and power jack.
- Education/Training: High School Certificate or higher.
- Licenses/Certifications: Current, valid Driver’s Licence; Costco Must pass Tyre Certification test.
- Experience/Skills: Good communication organisation problem solving, strong interpersonal and basic math skills, Google Suite (Docs, Slides, Sheets) and AS400.

**Other specific requirements**:
? Current Driver’s Licence

? Full COVID-19 vaccination or medical contraindications certificate
- **If successful, you will be required to undertake role & department specific training within specified timeframes