Servizi Assistant

**Acknowledgement of Country**

Vacenti acknowledges the Traditional Owners of the land, waters, and sea of the area that we live and work on across Australia. We acknowledge the continuing connection to their culture and pay our respects to their Elders past and present.

**The opportunity**

Vacenti is seeking a part-time Servizi Assistant to join the Servizi Team at Portofino - Hamilton, QLD. Reporting to, and working closely with the Servizi Concierge, in this role you will support residents and enhance their experience of additional services (Servizi). The Servizi Assistant performs tasks, based on what experiences the resident has purchased as a service, from a variety of options tailored to their preferences.

These tasks and experiences are service based and require a very high level of quality customer service and personalisation. The tasks performed may on a 1:1 basis, within smaller groups, or on external outings and events.

The Servizi assistant will always display a high level of professionalism, and uphold resident safety, respect, and dignity. The Servizi Assistant will escalate to care and clinical staff in the case where a resident requires hands on personal care.

**Your main responsibilities will include**:

- Provide exceptional customer service to our residents.
- Promote the health and wellbeing of our residents and act as their champion.
- Deliver quality Companionship in 1:1 experience that is meaningful and tailored to the resident and their preferences/ needs.
- Support the resident/s and enhance their experience of events, outings, and other visits.
- Appropriately communicate with and learn about each individual resident, as a person, who is being supported in the enhanced experience.
- Be aware of and follow all strategies regarding resident risk, including dietary restrictions or modification, alcohol consumption, mobility etc.
- Uphold, ensure, and advocate for resident privacy, dignity, and respect at all times.
- Ensure the completion of relevant documentations such as daily progress reports and charts.
- Escalate any feedback or complaints received to the Facility Manager in a timely manner.
- Reasonable Ad hoc tasks within your scope of work.

**To be successful in this position you will need**:

- A personal philosophy and practical approach that is compatible with the Vacenti values which ensure respect for the dignity, privacy and individuality of residents and staff.
- Customer Service experience especially within hospitality, retail, or other service-related businesses.
- Strong communication skills (written and verbal) and effective interpersonal skills.
- Calm and caring approach to the residents and staff.
- To be considered for this opportunity you must have the right to live and work in Australia. If you are successful, you will be required to obtain a national police clearance prior to commencement.

**Equity, Diversity, and Inclusion**

At Vacenti, we firmly believe in fostering an environment that embraces equity, diversity, and inclusion in all aspects of our operations. We recognise that the collective power of diverse perspectives, experiences, and backgrounds enriches Vacenti as an organisation, enhances our innovation, and promotes a culture of respect and understanding.

**About Vacenti**

Vacenti Aged Care has been proudly serving the elderly community since 1973, making us a trusted and experienced provider of aged care services. For nearly five decades, we have been dedicated to enhancing the lives of residents, offering a wide range of specialised care options, including residential and home care services. Our team of skilled and compassionate professionals are committed to ensuring that each resident receives personalised care, maintaining their dignity and independence throughout their journey with us.

At Vacenti Aged Care, we believe in making a positive impact in the community we serve. We take pride in fostering strong connections with the local community, creating an environment of belonging and support for all. Our corporate social responsibility initiatives focus on promoting equal opportunity for both residents and staff. We actively engage with disability services to ensure that our staff members with disabilities receive the necessary support by fostering an inclusive and empowering workplace. By valuing diversity and embracing inclusivity, we strive to create a compassionate and supportive society, making a positive difference in the lives of those we serve and the broader community we are part of.

**What do we offer?**
- Financial Wellbeing Programmes
- Access to career progression and professional development through our internal programs and external strategic alliances.
- Work-life balance.
- Our exclusive staff breakfast bar.
- A Robust EVP: Novated Lease (Salary Packaging on specific items), corporate health insurance, travel discounts, gym membership discounts, wide range of retail discounts and more.
- Awards and Recognition.
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