Audio Visual Technician

**Job no**: 553658

**Work type**: Full-time

**Location**: Melbourne - Burwood

**Categories**: Information Technology, Technical
- Based at our Melbourne, Burwood Campus
- Full-time and continuing
- HEW 6 $89,012 - $96,126 + 17% Superannuation (pro rata, part time)

**Who are we?**

Deakin University is a technological haven, at the forefront of innovation and cutting-edge research. Located across the vibrant city of Melbourne and the state of Victoria, it's the ideal place for tech enthusiasts to thrive. Our commitment to technological advancement, research excellence, and a global community of forward-thinkers makes Deakin an exceptional choice for those eager to shape the future through technology. Join us in this exciting journey of innovation, where Deakin's dedication to technological progress can fuel your own passion for the tech world.

**Why work with us?**

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

**As an **Audio Visual Technician, you will**:

- Provide a responsive customer service to resolve faults and issues within agreed service levels
- Deliver effective and efficient support and schedule maintenance of audio-visual services located across all campuses
- Provide high quality support to AVN customers in fault resolution and service request provisioning
- Seek feedback from clients regarding their satisfaction and perspective with products or services received, respond to feedback with openness and transparency and seek to identify ways to better service the customer
- Establish and maintain strong relationships with stakeholders across faculties and portfolios, and with external suppliers and contractors
- Engage in process improvement activities and adopt new ideas to meet organisational needs

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**To be successful, you’ll have**:

- A Degree with subsequent relevant experience; or
- Extensive experience and specialist knowledge or broad knowledge in technical or administrative fields
- An equivalent combination of relevant experience and/or education/training
- Australian Communications Authority (ACA) Open Registration
- Experience maintaining audio visual technologies in an enterprise environment, with extensive experience monitoring and trouble-shooting complex audio-visual platforms
- Audio visual engineering experience with a sound understanding of audio-visual protocols

**Here's how to apply**:
Please submit your updated resume and a short cover letter outlining your skills and experience.

**Applications for this position close on Sunday 7 April at 11.55pm.**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 22 Mar 2024 AUS Eastern Daylight Time