Data Analyst

6 months ago

Sydney, Australia Culture Amp Full time

**Join us on our mission to make a better world of work.**

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading capital venture funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

**How you can help make a better world of work**

We are looking for a Data Analyst to join our collaborative, efficient and fun data analytics team. In this role, you will partner with the sales and customer success teams, providing actionable insights, metrics and dashboards to help lift their performance. Being part of a dynamic team, your role will sometimes bleed into analytics engineering to enable our teams to self-service. In addition, you will occasionally support other teams in the business like product development or marketing. In doing so, you will unlock value that can help delight our customers and internal teams and take our product to the next level.

Our technology stack is constantly evolving, and consists of:

- Looker for visualisation and reporting
- Redshift as our SQL engine
- dbt for data modeling
- Amplitude for product analytics

As part of this team of amazing humans,
- You will be responsible for:_
- Working closely with leaders in the organisation to understand their analytics needs, primarily in sales and customer success.
- Creating and maintaining scalable, actionable and easily digestible dashboards in our business intelligence (BI) tool to automate reporting and forecasting.
- Provide actionable recommendations to improve customer outcomes (retention, expansion or product adoption) by analysing product usage and customer data.
- Defining metrics to track internal performance and customer outcomes.
- Identifying data gaps and collaborating with the analytics engineers to model and sync new fields into our data warehouse, BI tool and customer management systems (Salesforce and Vitally).
- Collaborating with other analysts to define processes and best practices and elevate the analytics practice to the next level.
- You have:_
- Intermediate to advanced SQL for descriptive analytics.
- Experience building dashboards and analysing data with business intelligence tools such as Looker, Tableau or Power BI (preferably with Looker).
- Knowledge of statistical methods to summarise, describe and find relationships in data.
- Experience with data cleaning, validation and modelling, preferably with dbt.
- Understanding of common software practices like version control, continuous deployment, and automated testing.
- Interest in SaaS sales or customer success processes, metrics and systems (e.g. CRM software, recurring revenue, churn, win rate).
- Some experience analysing data with Python or R is desirable but not required.
- You are:_
- An analytical thinker who tackles big or complex problems by thinking critically about the status quo, asking the right questions, and backing up assertions with logic, reasoning and data.
- Able to make the complex simple and choose the right medium and visualisation, to persuasively communicate with a range of stakeholders.
- A proactive collaborator who effectively involves and communicates with cross-functional stakeholders to achieve shared results.
- Interested in coaching and sharing your analytics knowledge with the business.
- Someone who shares our passion for making a better world of work.

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

- Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
- Programs, coaching, and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
- Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without havin

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