On Site Representitive

2 months ago

Port Melbourne, Australia Team Global Express Full time

**About Team Global Express**:
**Why TGE**:
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**:

- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**JOB DESCRIPTION**:
**OVERALL PURPOSE OF THE JOB**
- The On Site Representative (OSR) Provides quality transport and distribution services to the customer while maximising the profitability and productivity of the business.
- To coordinate the operations of the distribution fleet operating out of the customers premises and coordinate the sortation and preparation of stock to be forwarded.
- Provide a contact point for the delivery partners, customer and their stakeholders for customer service or operational queries.
- Provide operational feedback and insight to the Courier Operations Manager.

**PRIMARY DUTIES & RESPONSIBILITIES**
- Ensure all deliveries presented by the customer each day are allocated to suitable vehicles
- Work closely with customer staff to develop efficiencies, meet KPI’s and improve the customer - client relationship
- Communicate allocation plans to stakeholders where required
- Coordinate backup vehicles where required
- Manage driver performance including leave and absenteeism across the site, escalating recurring issues to management in a timely manner
- Deliver regular toolbox talks and ensure two-way communication with delivery partners
- Facilitate training and development of drivers as required
- Devise strategies to ensure service standards are met
- Ensure all deliveries are completed within the allotted timeframes each day
- Communicate any operational problems to the Operations Manager as soon as they are identified
- Ensure delivery partner scanning and TED compliance
- Facilitate POD retrieval from the drivers on the customers behalf
- Where applicable, ensure driver compliance with the customers Cold-Chain and Restricted/Dangerous Drugs procedures and that drivers are responsible for the safe keeping of client cold-chain equipment
- Ensure driver compliance to all customer and TGE policies and procedures, including HSE and Chain of responsibility obligations
- Manage driver and vehicle presentation standards to ensure compliance with the customer’s requirements
- Respond to customer service or operational enquiries by the customer or their stakeholders quickly and effectively
- Complete daily and weekly reports as required

**SKILLS ESSENTIAL TO THE JOB**
- Ability to identify the fastest route from collection to delivery location.
- Detailed knowledge of Team Global Express services and operations procedures.
- Detailed knowledge and compliance with procedures.
- The incumbent will have access to highly sensitive personnel and business data and information and must always demonstrate the highest level of confidentiality.
- Detailed knowledge and commitment to the service level agreements.
- Understanding of Occupational Health and Safety policies.
- Fleet management and capacity planning
- Ability to initiate and complete improvement projects
- Time management to suit organisational objectives
- Strategic thinking and planning
- A sound knowledge of corporate human resource and administration policies and procedures.
- Influencing drivers to follow business processes
- Regular communication and liaison on related business activities

**An inclusive workplace, works for everyone**:
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**:
**Other things to note**:

- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

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