Corporate Event Venue Manager

2 weeks ago

Brisbane, Australia Cliftons Full time

At Cliftons, we’re more than just venues for corporate events and training. We’re the one-stop provider for all things collaboration. Whether face-to-face in our contemporary venues, virtually via our seamless event technologies or a hybrid of the two, we deliver remarkable corporate event experiences. With the latest technologies, fast internet, incredible venue services and inspiring hospitality, we make seamless global event delivery effortless.

Our recently refurbished Brisbane event and training venue is perfectly located in the heart of the CBD opposite Central Station. We are seeking to appoint a hands-on and charismatic **Corporate Event **Venue Manager **to steer our flagship venues to even greater heights, cementing Cliftons’ reputation as the leader in our field.

**About the Role**

In this client facing role, you will have full ownership of all delivery and operational aspects of the venue. Our business is diverse and tailored to our clients - from corporate training, to events, exams and corporate cocktail parties.

Your previous experience will ensure the highest levels of client service, venue management and general presentation are delivered. You will also oversee our F&B offerings with the support of your team, and ensure catering meets with our clients’ discerning expectations. While the position is predominantly business hours Monday to Friday, some after-hours availability is required depending on the needs of our clients. This position is available for a late July commencement.

On a day-to-day level, the role will encompass:

- Overall operational management of the venue, including presentation and maintaining service delivery KPI’s
- Team management including recruitment, rostering, on-the-job training and performance (with support provided from HR)
- Pre-empting client needs to deliver outstanding customer service and professionally managing queries, feedback and resolution process
- Venue budget management
- Process management and ongoing improvement
- Liaising with building management

***About You**

In addition, you will:

- Be an effective leader, able to engage, motivate and manage a diverse team
- Have proven experience multi-tasking and exceptional organisation skills to successfully manage multiple events or clients simultaneously
- Be adaptive and thrive in a fast-paced and busy professional environment
- Demonstrate outstanding customer service
- Have the ability to confidently identify issues and quickly find the most appropriate customer centric solution
- Be self-motivated with excellent communication skills
- Be able to demonstrate cost control and labour management experience
- Be fully vaccinated against COVID-19 or have a valid medical exemption

**Why Join Us?**

Recently named one of Australia / NZ's Best Places to Work, we are a progressive company that welcomes input from our team at all levels.

Our 380 team members are the key ingredient in creating our inclusive workplace and remarkable experiences for our customers and each other. We do this through our FLIPIT values - Fun, Leadership, Integrity, Passion, Innovation, Teamwork.

Benefits of working here include: work flexibility (including a paid break before you start & Me Days) an approachable & super-friendly management team, regular celebrations and company events, ongoing learning, the opportunity for career growth and great discounts to make your pay go further

**To apply**
- The safety and wellbeing of our people is a priority for us which is why Cliftons has introduced a requirement for all team members to be vaccinated against COVID-19._

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