Travel Experience Counselor I

3 weeks ago

Perth, Australia CWT Full time

Travel Experience Counselor I
- (2300008D)

Do you want to work in a collaborative, international environment — whether in person or remotely? Are you experienced and/or passionate about providing top-quality customer service? Do you enjoy interacting with people who care about their work and each other? If the answer is “yes”, we should talk.
Many of the world’s best-known and biggest companies and governments around the globe rely on CWT to keep their people connected - anywhere, anytime, anyhow - by providing an efficient, safe, and secure business travel experience across six continents. As a business travel consultant (what we call a travel counselor), you will provide outstanding customer service through various channels to corporate travelers before, during and after their business trips.

**Welcome to a culture of caring**
Joining CWT means becoming part of a collaborative, close-knit, global community. Our “people first” ethos starts with our colleagues. As a member of the CWT team, you’ll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are. Because we care so much for our travelers, we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed.
We actively look for people who bring a positive attitude to work with them and that’s reflected in the atmosphere in our offices, remote teams, and contact centers, and the dynamic between colleagues. Our people want to be here — which explains the long careers of so many of our colleagues.
Speaking of longevity, CWT has been in the travel industry for 150 years (and counting). We’re proud of our history and even more excited about where we’re going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before.

**Your mission, should you choose to accept it**
Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is an unforgettable one from start to finish, for all the right reasons. And as part of the Traveler Experience organization, you’ll be at the forefront of providing that exceptional experience. Going beyond just making bookings, you’ll play a key role in delivering a safe and enjoyable journey to our clients’ traveling employees.

**On a day-to-day basis, you will**:

- Create and complete travel arrangements (air, hotel, car, rail)
- Ensure reservations are built according to client standards and preferences
- Act as a trusted advisor by offering informed and insightful recommendations that

provide the best traveler experience
- Handle basic and complex Domestic Australian bookings with multi-destinations

including the ticket exchanges
- Qualifications

**No experience in corporate travel? No problem.**
Your passion for service excellence and your commitment to supporting your team is what’s most important to us. Our clients are at the heart of everything we do, and we want to hire people who feel the same way. So, if you’re willing to learn, we will teach you everything you need to excel in this exciting industry.

**The kind of attributes we’re looking for in new team members include**:
Optional experience that’s a plus
- Any travel industry-related experience
- Customer Service
- Completing or still studying with Travel College or TAFE
- Travelling experience to bring to this role

**Knowledge, Skills and Abilities (KSAs)**
- Detail-oriented
- Good verbal and written communication skills
- Basic MS Office
- A genuine passion for high-quality customer service — we care about our customers and

it’s important to us that you do too - Strong teamworking skills
- A positive, “can do” attitude
- Willingness to learn and grow

**Benefits**
- Great Team environment, supportive and collaborative
- Training & Development programs
- Career progression
- Employee Assistance Program
- Birthday Leave
- Work from Home Opportunity

Primary Location

:
AU-WA-Perth

Work from home

:
No

Employment type

:
Standard

Job Family

:
Travel Counselor

Scope

:
Country

Travel

:
No

Shift

:
Day Job

Organization

:
TX_Operations_All Countries (Non-GSC)

Job Posting

:
Apr 11, 2023

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