Billing 2ic

Description: The primary purpose of this role is to act as second in charge to the Team Leader. This role will be the first point of contact for all team members, first level work related questions and clarifications. This role is a development and succession plan into other leadership roles within Retail or Altogether Teams.

This role is required to support and oversee all Key Performance Indicators (KPIs) and accountabilities outlined in the respective Agent L1, L2 & L3 Position Description. In addition, they are required to also support additional leadership activities and manage the day-to-day operations of the team in support of the Team Leader.

This position requires a strong customer and people focus and commitment to ensure that KPIs, goals and targets are met and reported on. The 2IC is responsible for implementing strategies that team members use to achieve their goals, assigning tasks based on each member’s strengths and skills and offering and/or sourcing the training necessary. They are responsible for inspiring and motivating team members with regular encouragement, keeping the enthusiasm going by providing individualized coaching when needed and creating a trusting culture.

All functions are to be performed in accordance with each client’s contract specifications, Altogether’s company policies and regulatory requirements, and contribute to the effective and efficient operation of the company.

Company Overview: Are you a forward-thinker? Are you passionate about creating a brighter future for all? Are you full of ideas on how to better utilise power, water and data? If so, Altogether could just be the place for you. Working alongside developers and body corporates you have the opportunity to play an influential role in delivering ethical, sustainable solutions for communities and their residents - making positive change with real impact. So what’s it like working at Altogether? Here, we take a refreshing and diverse approach to culture. We understand the power of brilliant ideas. It’s what drives us. By prioritising collaboration and championing forethought, together we can solve some of the planet’s most pressing issues. We’re looking for pioneers and creators, people who are eager to make a difference. It’s not about former glories or fancy CV’s. If you’re a good human being and brimming with potential we will provide you with an opportunity. One where you’re able to craft a unique career path, supported by a range of initiatives including transformational eLearning, mentoring and professional development. Over the last two years, the idea of the office has shifted dramatically and we’ve shifted with it with technology and systems adapting to individual needs. There is life outside of work. We understand that. Your wellbeing is of the utmost importance and is key to producing consistently great work. From the introduction of Wellbeing Day to health discounts and transformational parental leave, we place the emotional and physical wellness of its staff above all. At Altogether, we’re not just going through the motions. What we do here matters. Working here, you’ll make a direct and lasting impact on the quality of life of people all across Australia. It’s about creating a better future for communities - an ambition you’ll feel driven to achieve each and every day.