Veterinary Receptionist

Are you motivated and keen to optimise your reception skills within a supportive environment?
- Do you have good people skills, love working with animals and enjoy helping people?
- Are you looking for a team that thinks outside the box and will respect and encourage your ideas?
- What about a healthy work/life balance?

**If this sounds like your dream role, keep reading**

If you have a passion to help pets achieve the best quality of life possible, then you may just be the person we’re looking for.

We have an exciting opportunity for a driven and enthusiastic Veterinary Receptionist to join our team. This role will be permanent part time.

Here at Vogue Vets, we strive to help our patients reach and retain their best possible health and mobility. We are renowned for our honest and personalized treatment plans, always putting our patient and client’s needs first, as well as retaining laser focus on assisting you to further your career. This is why we provide you with ongoing training; with the right mentor, it doesn’t have to take years to reach the next level in your career progression.

You’ll be part of a team who are driven to help our patients achieve their goals. Whether it is getting them back to health, or simply providing the best in preventative medicine, our focus is to help them achieve the best life possible.

**Skills and Experience**
- Computer skills (MS Office) and a professional phone manner are essential.
- Highly organized
- Ability to work in a team environment
- Ability to multi task
- Be solutions oriented
- Be willing to assist in safely restraining and handling animals with a fear free approach if the need arises
- Healthcare or Veterinary reception experience is desirable but not essential.
- A Certificate II or III in Animal Studies and experience with Office 365 would be advantageous but not essential
- Experience with veterinary software and/or a veterinary hospital environment will be advantageous

**Role and Responsibilities**

You will be expected to:

- Assist the Vets and Vet Nurses in providing the best care possible for our patients and their owners
- Follow our proven processes and signature systems to ensure our clients reach their optimal goals for their pets’ health and wellbeing.
- Soak up everything you can from all your team colleagues, whether they be clinicians, admin support or cleaners. Take on their constructive feedback with grace, but also bring your knowledge and skills to us so we can learn from you
- Bring passion and positive energy to the workplace. This needs to complement a high level of professionalism with both colleagues and clients. Let us know if there is something you aren’t sure of or need help with. We are your cheerleaders, not your judge.
- Display accountability and pride in your work - whatever task you are focused on, ensure that it is delivered on time and to the highest standard.
- Take ownership for all your actions and treat everyone with dignity and respect.

This role is a part time position that reports directly to the Practice Owner, while also working closely with other members of the team.

About You
- You have excellent written and verbal communication skills
- You provide exemplary customer service - both in person and on the phone
- You have proficient time management qualities
- You have a high attention to detail and communicate with clarity
- You are warm, personable and outgoing and will bring positive energy to the workplace
- You will take ownership for your actions
- You have a positive attitude. Issues will always be seen as challenges and not roadblocks
- You hold the line and persevere until you achieve your goals
- You commit to being accountable for your actions and outcomes
- You bring positivity to the team and affirm your team members, celebrating their successes and helping them achieve their goals
- You will be willing to work hard and share our vision, which is to provide unparalleled service and the best outcomes for our patients
- You are eager to learn and be trained in new skills and willing to accept constructive feedback
- You are reliable and resiliant to change
- You are keen to be part of a vibrant team
- You are able to work well, both independently and within a team
- You are patient and empathetic with both clients and their pets
- You are flexible to work within the practice’s operational hours Mon-Fri
- You want the opportunity to become more than just a standard team member because you know that you are able to deliver much, much more

**Job Type**: Part-time
Part-time hours: 35 per week

**Salary**: $50,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- customer service: 1 year (required)
- administration: 1 year (required)