Return to Work Assistant

2 weeks ago

Brisbane, Australia Gallagher Full time

About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 45,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

As a member of our benefits and HR consulting team, you’ll help our clients - employers of all sizes, across all industries - build workplaces that work better.

Overview:
**Your Role**

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. The Return to Work Assistant role is responsible for early intervention process such as claims lodgement and notification, ensuring the relevant insurer has access to the information required to process the claim.

You will work with the Insurer in regards to wage calculations and advise the Payroll Team of workers compensation payments and entitlement, submitting details of payments to insurers for reimbursement and reconciling reimbursement on injury management systems.

This position will be offered on a permanent full-time basis with a flexible hybrid approach with working in our Brisbane CBD office and WFH.

**Responsibilities**:
**You will add value to Gallagher Bassett across the following**:

- Ensure medical certificates, invoices and documentation are uploaded, recorded and appropriately allocated in a timely manner
- Provide administrative support to the Community, Employee Wellbeing & Safety Team for mail outs and promotional campaigns
- Assist the team with RTW planning and non-work related illness management
- Notify Workers Compensation Insurers as stipulated by legislation
- Gather and lodge Work Cover claims forms and certificates to the relevant insurer
- Provide the insurer with payroll and personal information as requested as part of the claim’s investigation
- Coordinate external investigations for Workers Compensation claims
- Provide the insurer with incident investigation information as requested
- Support he team with Early Intervention action or training
- Develop and maintain a list of current and potential workers compensation payments in such a manner that ensures valid weekly payments are identified and the status of pending claims is known
- Work with and provide information to Payroll in such a manner that they will make accurate and timely compensation payment

Qualifications:
**We’re interested in hearing from people who possess**:

- Recent work experience within workers compensation claims
- Strong administration experience
- Excellent communication and interpersonal skills as well as a team player attitude
- Exceptional time management and organisation skills
- Experience working within a dynamic fast paced environment
- Relevant tertiary qualifications in Health & Safety or related discipline is desirable

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you will experience the following**:

- Paid Parental Leave
- Staff referral incentive
- Opportunities for ongoing education and development
- Service recognition awards to celebrate your contribution to the company
- Employee assistance program for yourself and your immediate family members
- The opportunity to work for a company that gives back to the community through our Gentle Bear program

**A brief overview on GB**:
Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**If this sounds interesting to you - we want to connect**

GB is an Equal Opportunity Employer and as a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.

**To be considered for this opportunity, you must have rights to live and work in Australia when applying.**

**Agency applicants will not be considered for this role.

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