IT Service Desk Analyst

7 months ago

Kingsford, Australia Ahrens Pty Ltd Full time

**About the Company**

Ahrens’ renowned reputation in Engineering, Manufacturing & Construction is set to soar with our company ‘Gearing for Growth’ across our national and international business footprints.

Be part of the ‘Extraordinary & Rewarding’ journey of our 120-year-old, fifth-generation family-owned company as we strive to hit our next milestone revenue benchmark.

**About the Role**

**Key Responsibilities**
- Experienced using remote support tools
- Experienced with diagnosing and resolving technical issues for staff
- Support of desktop, infrastructure, and services across multiple technology streams including hardware, software, networks, server, print, mobile devices, peripherals, etc.
- Liaising with third parties to log faults, resolve issues, and escalate support calls Providing support for executives and Board members

**Skills and Experience**
- Excellent communication skills (both written and oral)
- Excellent attention to detail across all facets of service provision
- Self-motivated; ability to work remote from supervision
- Ability to work with others in a team environment and prepared to share knowledge and experiences
- Ability to plan, schedule, prioritise tasks and to meet deadlines
- Ability to work under pressure
- Have excellent problem solving skills and the ability to make decisions independently
- Ability to travel Ability to perform scheduled work outside of normal business hours on occasion

**Why Work at Ahrens**

We are continually evolving and investing in our people and facilities to achieve satisfying outcomes.

We strive for a positive and supportive team culture which embraces diversity and innovation, and aligns with our core values including commitment, integrity and safety. In return we reward those who passionately work towards realising our vision.

**Benefits**
- Employee Assistance Program, supporting you and your family’s health & wellbeing
- Discounts to some of Australia’s leading corporate partners in private health insurance, gyms, travel, clothing, vehicles and more
- Generous paid parental leave entitlements to support you and your family
- Annual Employee Donation Scheme to support a charity/cause of your choice
- Family, social and team building events
- Opportunities for career progression Friday afternoon team bonding

**How to Apply

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