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Supporter Care Officer

1 month ago

Sydney, Australia RSPCA NSW Full time

40% Royal Canin Discount for your beloved pets + Discounts vet services
- Supportive team culture + Confidential EVAP + Expansive staff benefits
- Be part of a trusted organisation, fighting for the rights of all animals

The **Supporter Care Officer** has been established to provide support for the Fundraising department in processing a variety of donations, fulfilling event registration packs and incentives, administration duties, responding to donor enquiries, and answering the donations phone line and inboxes. This role is the first point of contact for donors, and as such an exceptional lever of donor care must be exhibited at all times.

**We are searching for a full-time Support Care Officer to cover an 18 month maternity leave contract.**

**About the Role**
- Sort, open and distribute mail on arrival, daily
- Post receipts, welcome packs, incentives and event registration packs by end of day (EOD)
- Take donations, ticket fees and event registrations etc over the phone
- Respond to all donor queries in a professional, courteous manner - maintaining exceptional donor care
- Complete the donor thank you process to an appropriate standard
- Import various data lists in Salesforce, including Workplace Giving, RSPCA Australia donations, Regular Giving files and raffle ticket purchases, etc
- Follow up on declined transactions within 24 hours
- Maintain databases with complete accuracy, including processing Return to Sender
- Research other charities’ campaigns and donor care processes to keep up to date with the current market

**About You**
- Administration or equivalent qualification, desired
- Minimum one years’ experience in administration or secretarial roles
- Prior experience working in a team environment
- Experience working within Salesforce desirable
- High level of communication and interpersonal skills and attention to detail
- Conflict resolution skills
- Strong organisational skills
- Ability to work autonomously and multitask, as well as contribute to a team
- An interest in animal welfare

**About the RSPCA NSW**
RSPCA NSW is Australia’s best known and most respected animal welfare organisation, working tirelessly to prevent animal cruelty, caring for over 15,000 animals in New South Wales, Australia every year.

We are animal protectors, carers, and advocates, and bring solace to the abandoned, surrendered and injured. We offer shelter, education, veterinary care and compassion, while helping animals in need find loving ‘furever’ homes.

**Benefits and Perks**
- Health & Lifestyle benefits - Access to WHEREFIT Discount Program (activewear, gyms, health supplements, meals and apparel)
- 40% Royal Canin Discount for your beloved pets
- Access to Converge Employee, Volunteer Assistance Program (EVAP)
- 12 weeks Paid Parental and Adoption Leave
- Paid Community Service leave with SES or Rural Fire Service
- Animal Compassionate Leave
- Generous training and education opportunities and leave

If this sounds like the role for you, we would love to hear from you Simply click **‘APPLY’** to send in your resume.