IT Scheduler

**Overview**

This role is crucial for the successful partnership with the IT Development Team in the effective delivery of internal and external clients essential and marketing communications. The IT Development Team aims to support and contribute to the strategic direction and gain operational efficiencies in the delivering outbound client communications across the wider MUFG Pension & Market Services and external Clients alike.

Each client requires comprehensive understanding of their unique requirements and ensuring we provide tailored and specializes approach to meet the business objectives.

This role is crucial in the managing of the and prioritising customer correspondence-centric jobs, changes, and tasks within the IT team. To be successful in this role requires understanding of production tasks to prioritise effectively, time management and organisation, effective communication to partner with internal and external stakeholders.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Product Knowledge: Demonstrate and maintain expert knowledge of the product types and client needs to ensure effective delivery.
- Comprehensive Skills Inventory: Maintain a list all the skills each team member possesses, including technical skills, soft skills, and any certifications to ensure effective coordination of production tasks and identify further training opportunities.
- Identify Skill Gaps: Analyse the register to identify any skill gaps within the team.
- Plan Cross-Training: Assess and coordinate cross-training sessions to upskill team members and promote culture of knowledge sharing and continuous learning.
- Partner with Team Leaders: Ensure ongoing meetings with focus on skills register and support training and development opportunities.

Operational Management
- Consult with Developers and Team Leaders: Discuss the requirements with developers and team leaders to identify the resources needed for infrequent projects.
- Provide Assessment: Provide skilled assessment on estimated delivery time for projects based on collected information and consideration of team operations and requirements.
- Set Delivery Timelines: Determine realistic delivery timelines considering the team’s current workload, priorities and mail date.
- Regular Status Updates: Provide consistent updates and communications tailored to different audience types as required.
- Key Delivery Metrics: Establish, monitor, and report on the team’s key performance indicators.
- Management Reporting: Assist in the preparation and distribution of management reports and dashboards.
- WIP Meetings: Represent the IT Development team in Work In Progress (WIP) meetings.
- Stakeholder Collaboration: Work closely with Account Mangers and stakeholders to ensure all necessary items for job progression are provided.
- Engagement of Stakeholders: Ensure the appropriate and Account Managers and stakeholders are engaged throughout the process.
- Management Support: Ensure the delivery of projects according to projected plans and ongoing schedule management, and escalate concerns or issues to Team Leader as required.

Governance & Risk
- Process Improvement: Actively contribute to developing process improvements that offer an improved customer experience for stakeholders who raise work requests.
- Data Quality Management: Regularly review and maintain data to ensure it is accurate, complete, and up-to-date.
- Implement Standards: Establish and enforce data quality standards and best practices.
- Automate Processes: Use automation tools to streamline data collection and reporting processes.
- Regular Audits: Conduct regular audits to identify and rectify any data quality issues.
- Training: Provide training to team members on data management best practices.
- Feedback Loop: Create a feedback loop to continuously improve data quality based on user input and reporting outcomes.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

**Experience & Personal Attributes**
- Customer Focused and Service Oriented: Prioritise customer needs and provide excellent service and ensure SLA’s are met.
- Process Knowledge: Familiarity with IT practices and principles.
- Project Management and Scheduling: Demonstrated experience with project management and scheduling techniques.
- CCM Experience: Understanding of Customer Communication Management (CCM).
- Mail House Experience: Experience working in a mail house environment.
- Commercial Agreements and Risk Awareness: Knowledge of commercial agreements and a focus on risk management and delivery.

MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable service