Ict Training Officer

2 weeks ago

Canberra, Australia The Department of Parliamentary Services Full time

**Employment Type**:Ongoing

**Classification**: Parliamentary Service Level 6

**Closing Date**: 11:30pm AEDT, 26 June 2024

**The Opportunity**:
The Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Service Level 6 ICT Training Officer within Digital Customer Services Branch. Situated in DPS' Information Services Division, the Digital Customer Services Branch provides key operational support services as well as the management and maintenance of ICT systems supporting the functioning of the parliament, commonwealth parliament offices and electoral offices across the country.

The ICT Service Delivery section is responsible for the allocation and maintenance of ICT equipment, ensuring the timely resolution of ICT incidents and problems, managing changes to the ICT environment and the provision of ICT training services to users across the various parliamentary computing networks.

The ICT Training Officer role is positioned within the ICT Training team in the ICT Service Delivery section. The role is situated in a small team and is primarily accountable for efficiently assisting in the coordination and delivery of all ICT training products, services and initiatives for parliamentarians, personal and electorate office staff and staff employed across the parliamentary departments.

**Who we are looking for**:
**Job Specific Requirements**:

- A degree or diploma from an Australian tertiary institution (or comparable overseas qualification) in Adult Learning, Instructional Design or a related discipline is highly desirable.
- Experience in learning and development, designing, developing and delivering training using a variety of delivery mechanisms (particularly in a Government context) will be considered highly desirable.
- Knowledge of, and experience working with Microsoft SharePoint, the Microsoft Power Platform (Power Automate, Power Virtual Agents) and demonstrated ability with scripting/coding languages (HTML, CSS or Java script) is highly desirable.
- The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.

**Duty Statement**:
**Classification**:Parliamentary Service Level 6

**Branch**:Digital Customer Services Branch

**Section**:ICT Service Delivery

**Immediate supervisor**: ICT Training Manager

Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 6 classification. The duties will include, but are not limited to, the following:

- Collaborate with internal and external stakeholders to conduct training needs analyses and design, develop and deliver ICT training strategies and solutions (in accordance with contemporary adult learning principles) that meet client training needs and achieve intended corporate outcomes.
- Manage third-party ICT training course booking and delivery for parliamentarians and MOP(S) Act employees. Work with external training providers to coordinate course registration and manage rescheduling/cancellation requests as required.
- Monitor the impact of implemented ICT training strategies and solutions, report on their effectiveness and identify innovative operational solutions (incorporating new digital technologies, where relevant) to better achieve corporate outcomes and client training needs.
- Effectively represent DPS, promoting DPS’ and DPS’ clients’ interests at internal and external meetings and forums.
- Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice._

**How to apply**:
Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.

Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.

**Our purpose and values**:
We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.

Every year, almost one million people visit Australian Parliament House to experience the parliamentary pr

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