Retail Store Manager Experienced

4 days ago

St Clair, Australia Prices Plus Full time

**Well-established family-owned discount retail store chain with stores in QLD and NSW**:

- **Company committed to Safety + People seeking to be the best place to work**:

- **Perm FT role - Great $$ package + team environment**
- If you are looking for a new challenging position within a great team environment, then this role is for you._
**About Us**
With over 34 years of history, Prices Plus is a solid family-owned discount variety retailer delivering everyday value with over 350 employees working across stores in QLD and NSW.
We provide art and craft, pet, party, hardware, home, and essential products plus much more. We are recognised as a provider of essential services to the community in many locations.
Prices Plus is very committed to offering high-standard customer services, a safe environment for our employees and clients, and a great place to work. We believe our customers are the reason we exist, and our people are our greatest asset.
**About the Job**
The position of Retail Store Manager will be based at our St Clair store in Sydney.
Reporting to the Operations Manager, you will lead people, store operations, and store environment to achieve sales, service, organisation, customer satisfaction, and profitability goals while maintaining safety and operational standards.
Key responsibilities of this role shall include, but not be limited to:

- Lead by example to promote the Price Plus brand and culture internally and externally by living our values and beliefs.
- Ensure the store is ready for business every day, implementing and maintaining high standards of visual merchandising and store appearance.
- Ensure we provide service excellence to internal and external stakeholders.
- Take all the necessary measures to ensure the safety and security of all customers and staff.
- Perform all daily administration procedures accurately, including completing all required reports and/or paperwork as per company guidelines.
- Recruit, train, lead and engage the team by providing structured feedback and coaching to develop your team with clear vision and goals to ensure the team is always achieving peak performance.
- Manage rosters, attendance, and other HR functions within legal requirements.
- Daily management of stock to minimise shrinkage and improve accuracy within our systems, including cycle counts and adherence to correct processing procedures.
- Organise and plan available resources to manage expected workloads.
- Challenge and improve current processes to ensure efficiency and effectiveness
- Monitor and understand the local business environment including market trends and competition.
- Identify opportunities for growth and execute actions to take advantage of these accordingly.

**About You**
To be successful in this role, you will have:

- Solid previous experience as a retail leader managing the daily operation of a high-volume retail store in a fast-paced environment.
- Well-developed interpersonal and communication and listening skills with a resilient and confident profile.
- Effective management and leadership skills with previous exposure leading a diverse team through recruiting, training, development, and motivation techniques.
- Understanding of human resources, payroll and collective agreements/awards, managing time, rosters, and people’s performance.
- Demonstrated results delivering outcomes and achieving KPIs with the ability to set and deliver high standards of customer service.
- Highly organised with good prioritisation and time management skills to effectively plan and organise your own workload and establish priorities with your store team.
- Strategic and logical intelligence with previous experience creating, analysing, and delivering store and stock/inventory reports and audits.
- Knowledge of computerised systems, time, attendance, workplace management and training systems
- POS systems, Microsoft office, and administration procedures are essential.
- Ability to problem solve, think outside the box and make decisions on the spot.
- Flexible and adaptable to change with balanced emotional intelligence skills.
- Availability to work long shifts, weekends, holiday, and key event periods, when necessary, to meet the business requirements.
- Physical requirements include the ability to twist, bend, squat, reach, climb a ladder, push and pull, some heavy lifting, and stand for extended periods of time.

**What We Offer**
- An attractive and competitive remuneration package.
- Collective Agreement in place.
- Work for a company willing to be the best place to work with serious HR plans in action.
- Annual employee engagement survey - we care and listen to what our employees say
- Strong team and family-oriented culture.
- Opportunity to be part of and lead a diverse and fun team.
- Discount on in-store purchases.
- Employee assistance program.
- Paid volunteer services to the community.
- Ongoing personal and professional development opportunities.
- Team building and social ev

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