Change Analyst

1 week ago

Melbourne City Centre, Australia Victorian Managed Insurance Authority Full time

**Your role**

This is an exciting 12 month fixed term contract role to provide change support, including communications and training, for a range of digital and non-digital projects. These projects will support the products, services and efficiencies needed to deliver strategic benefits to VMIA and the state of Victoria.

**What you do**
- Assess change readiness and impacts and assessing the effectiveness of change management activities.
- Identify and document staff and client requirements for training and reference materials.
- Create training and reference materials, such as quick reference guides, frequently asked questions, how to videos.
- Create training session plans and resources, updating training and reference materials as required.
- Design and administer knowledge transfer and skills verification assessments.
- Create change management plans, incorporating all training and communications requirements, design and deliver activities in the change management plans.

**Where you fit**
- You are supported by the Business Implementation Manager and Change Lead to support the business to deliver projects.
- You work closely with Subject Matter Experts, Business Analysts, Process experts and Change Analysts to achieve outcomes, share skills and knowledge.
- You build relationships across VMIA as required. You ensure key stakeholders are effectively supported, with the aim of enabling successful implementation and adoption of change by impacted staff and clients.
- You collaborate with colleagues across VMIA to bring your guidance and capability programs to life.

**About you**
- You have experience designing and developing guidance material and capability programs, which may include written guides, training workshops, consulting services, videos or online tools.
- Strong interpersonal skills to help you navigate stakeholders through complex topics to achieve agreed outcomes.
- You understand process maps and system changes and can translate them into plain English.
- You have the ability to write and develop engaging and accurate content for a range of formats such as stakeholder communications, user guides and FAQs.
- You have strong organisational skills and attention to detail with an ability to prioritise.
- Experience in the healthcare, medical sector would be advantageous, though not essential.

**Qualifications**

You hold a qualification, or equivalent experience, learning and development, service design, change management, marketing, communications, organisational behaviour, business or other related discipline.

**Benefits**

There are many reasons to work at VMIA, here is how we will support you:

- Flex Work - VMIA is supportive of hybrid working to help our people perform at their best. We come together for majority of your working week in a collaborative office environment fostering connection and strengthening networks.
- Parenting support - VMIA provides 14 weeks paid parental leave (after six months of service) for primary carers and 2 weeks for secondary carers. And we're breastfeeding friendly accredited.
- Learning and development - You'll be encouraged to achieve your career goals in our progressive learning organisation supported by in-house training programs, an annual investment of up to $2,500 in your learning and development, access to LinkedIn Learning, and annual performance and development planning.
- Physical and Mental wellbeing - We provide Wellness sessions, an Employee Assistance Program (EAP), Wellbeing leave (two days per year), annual flu shots, and an ergonomic subsidy for every new starter.
- Culture and lifestyle - People are at the heart of everything we do On offer is an office in the heart of the city in an iconic building with end of trip facilities, access to one day per year paid Volunteer leave and assistance with transitioning through life stages such as welcoming a new baby or retirement.
- Financial Support - We understand, every dollar counts. We offer salary sacrifice, income protection insurance, discounted public transport and 5% private health insurance discount.

**Diversity and Inclusion**
- Diversity, equity, inclusion, and belonging are key strategic priorities at VMIA.
- Our people benefit when they belong, are safe to bring their whole selves to work and are respected and heard. The business benefits from a diverse and inclusive culture as our people bring unique strengths, experiences, and perspectives, creating a connected community.
- We have a bold and ambitious Diversity and Inclusion Program shaping and supporting each of the following focus areas: LGBQTIA+, gender, disability, Aboriginal and Torres Strait Islander Peoples and cultural and linguistic diversity.
- Employee Reference Groups, led by an executive sponsor, support each key focus area, and play a key role in contributing to an inclusive culture and a sense of belonging and connection.

**Our aspiration**:

- Diversity, inclusion, equity, and belonging are part of VMIA's cu

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