Duty Manager

4 weeks ago

Fortitude Valley, Australia QLD Full time

Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

**Welcome to your Whimsical Oasis.**

Situated in the heart of Brisbane’s Fortitude Valley lies **Ovolo the Valley**. Inspired by the eclectic culture and iconic history of the surrounding neighbourhood, Ovolo the Valley draws guests into a whimsical oasis of colour and art, with surprising hints of quirkiness, custom wallpaper, eccentric furniture, and illustrations curated throughout all its spaces. Designed for effortless living, Ovolo the Valley features 103 guest rooms, Tel Aviv-inspired Restaurant ZA ZA TA and bar KAZBA, multiple event spaces, and a rooftop pool.

**The Gig**

The role of Front Office **Duty Manager **will suit someone who is always up for the next challenge. As a DM, you will be responsible for the hotel in the absence of all senior management. You will ensure that your team has the right support and know how to deliver Ovolo's promise of providing effervescent and effortless experiences to our guests. You will ensure a safe environment to all our guests and employees. This is a **Full-Time** position and will require flexibility in availability to be able to work mornings, nights & weekends. Your responsibilities will include but not limited:

- Make guests feel right at home with the ability to socialise, network and engage with them
- Take the lead on everything Front Office, supporting not just the front office team but reservations, housekeeping, maintenance and food and beverage
- Drive upsell revenue through effective team training
- Provide training, support and mentorship to future leaders
- Ensure an overall smooth running of hotel operations whilst on shift
- Assist senior management with preparing documents/hotel logs

**About you**

At Ovolo, we are all about YOU. We provide a fun and exciting environment and all we ask is that you give us your dedication to our brand and most importantly, your team To be successful in this role, you will have previous hotel duty manager experience, or is currently an aspiring front office supervisor looking to take the next step. You will be a people person that's not afraid to get their hands dirty. You will have a bright and bubbly attitude that will allow the guests to leave with a memorable experience, and to of course rave about the Ovolo brand

**What you'll get...**
- Well, there's the chance to shine in a brilliant team environment in Hong Kong and now Indonesia - bring your personality and sense of fun to work and the most amazing team to work with.
- Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
- Receive Hotel benefits in rooms and our fabulous F&B outlets
- Stay Fit and Fabulous; be involved in our Wellbeing Programmes
- Develop relationships and make a difference to other people’s lives through our Community Programme
- Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent

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