Mental Health Consultant

6 days ago

Melbourne, Australia Gallagher Full time

**About the Role**

As a Mental Health Consultant, you will join GB’s Mental Health Hub, our in-house team of skilled mental health experts, to work alongside our wider claims team with a view to provide expert support in the way Mental Injury claims are managed.

In this fantastically diverse role, you will engage with GB’s claims staff to provide coaching, mentoring and intervention for complex Mental Injury Claims. You’ll also provide tailored expertise to Employers relating to improving and supporting a Mentally Healthy workplace for their workers and reduce the risk and impact of Mental injury in their workplace.

**You will add value to Gallagher Bassett across the following**:

- Implementing Gallagher Bassett’s Return to Work (RTW) Strategy for mental injury claims
- Analysing mental injury trends to identify risks, and implementing a strategy for continuous improvement of the way that mental health claims are treated
- Identifying skill and knowledge gaps in Mental Injury Claims Management service provision, and working with our claims leaders to develop strategies and processes to ensure services meet business, client and WorkSafe requirements
- Facilitating face-to-face meetings with all claim stakeholders (treating health practitioners, injured workers and employers), with the aim of achieving a safe and sustainable return to work
- Monitoring and assisting with daily activities surrounding mental injury claims management utilizing WorkSafe’s claims management systems to undertake various administrative duties
- Working with Case Managers and Mental Injury RTW Specialists to provide both support and education in relation to managing complex mental injury cases
- Identifying and working with clients who require assistance with mental injury claims by liaising with the Account Management team, and assisting with training and development for these clients
- Acting as the key Agent contact for WorkSafe for mental injury
- Establishing and monitoring compliance and quality reviews of Mental Injury Mobile Return to Work interventions

**We’re interested in hearing from people who possess**:

- Tertiary qualification in an appropriate discipline (e.g. Psychology)
- Experience in a similar role within the Psychology field, or within the fields of Organisation Psychology/WH&S
- Experience in managing performance through qualitative and quantitative metrics
- Knowledge of industry performance measures
- Excellent interpersonal skills with all levels of staff and external parties and conflict resolution skills
- Tertiary qualifications in Allied Health and/or Tertiary qualification in appropriate field will be held in high esteem

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you will experience the following**:

- Attractive remuneration packaging & flexible work arrangements - including Work from Home
- Paid Parental Leave
- Excellent working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service recognition awards; and employee assistance program for yourself and immediate family members.

**A brief overview of GB**:
Gallagher Bassett (GB) is Australia’s largest Third Party Administrator (TPA), and is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes.

Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations to ensure we get injured workers back to work and their life.

GB has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1500 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**To apply**:
**If this opportunity sounds exciting to you - we want to connect**

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.

**Only people with the right to work in this country will be considered for this position.**
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._

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