Assistant Venue Manager

7 months ago

Sydney, Australia Cliftons Full time

At Cliftons, we’re more than just venues for corporate events and training. We’re the one-stop provider for all things collaboration Whether face-to-face in our contemporary venues, virtually via our seamless event technologies or a hybrid of the two, we deliver remarkable corporate event experiences. With the latest technologies, fast internet, and incredible venue services, we make seamless global event delivery effortless.

**About the Role**

We are currently seeking an **Assistant Venue Manager** (AVM) to join us and play a pivotal role in our venues’ operations. As the AVM, you’ll work closely with the Venue Manager (VM) to ensure smooth event delivery, operational excellence and strong focus on staff management. Our events delivery business is diverse and tailored to our long-standing clients - from corporate training sessions to planning days, team-building events, exams and corporate cocktail parties. With each day presenting new opportunities, you’ll find that no two days are the same in this exciting role.

On a day-to-day level, you will:

- Assist in managing both front of house (FOH) and back of house (BOH) operations alongside the VM, in areas such as building maintenance, reception, and room set ups
- Oversee catering operations including contributing to menu development, monitoring stock and cost control, ensuring WHS regulations are upheld, and supervising food setup
- Support the VM with managing a diverse team including rostering and training to maintain high standards of service
- Step into the role of Acting Venue Manager in the VM’s absence, ensuring continuity in operations
- Provide solutions to clients’ enquiries and address any issues on event day
- Follow-up and manage client feedback effectively, implementing improvements as

**About You**

You will have:

- A working understanding of rostering, WHS and food safety protocols
- Effective planning and prioritising skills
- Ability to provide direction and delegation to others
- A strong focus to deliver customer-centric solutions
- Effective communication and interpersonal skills
- Action orientation - taking on new opportunities and challenges with urgency and enthusiasm
- Qualifications in Hospitality or Event Management are a bonus

**Why Join Us?**

Recently named one of **Australia / NZ's Best Places to Work**, we are a progressive company that welcomes input from our team at all levels.

Our 380 team members are the key ingredient in creating our inclusive workplace and remarkable experiences for our customers and each other. We do this through our **FLIPIT** values - **Fun, Leadership, Integrity, Passion, Innovation, Teamwork**.

You will be joining a friendly and supportive team working a flexible roster that is mainly **Monday to Friday business hours**, with some weekend and early evening events.

Benefits of working here include: work flexibility (including a paid break before you start & Me Days), an approachable and super-friendly management team, regular celebrations and company events, ongoing learning, and the opportunity for career growth and great discounts to make your pay go further

**To apply**
- The safety and wellbeing of our people is a priority for us which is why Cliftons has introduced a requirement for all team members to be vaccinated against COVID-19._

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