Customer Service Manager

2 weeks ago


Adelaide Region SA, Australia Adecco Full time

Join an innovative technology company
- Potential to lead to a permanent position.
- Located in Adelaide CBD

Join a pioneering technology company as a Customer Service Manager in Adelaide. Lead a diverse team to achieve excellence in customer service and shape the organisation's future.

**Client Details**

Opportunity to work with a technology company, committed to providing innovative solutions and exceptional service. They bring safety at every stage of life by providing an ecosystem of products that enables freedom and peace of mind.

**Description**
- Develop and implement strategies to improve customer satisfaction.
- Streamline processes and implement automation for operational efficiency.
- Work with cross-functional teams to enhance customer service.
- Design and deliver training programs for offshore representatives.
- Analyse customer service KPIs.
- Build strong relationships with key stakeholders.
- Collaborate with sales, marketing, and operations teams.
- Implement the latest customer service technologies.
- Ensure adherence to regulations and quality standards.
- Analyse feedback for strategic decision-making.
- Develop protocols for critical situations.

**Profile**
- Bachelor's degree or equivalent.
- Proven customer service management experience.
- Multicultural and offshore experience.
- Strong understanding of customer service principles.
- Proficiency in customer service tools and data analytics.
- Excellent communication and problem-solving skills.
- Knowledge of industry trends and regulations.

**Job Offer**
- Attractive hourly rate $60 per hour
- Potential to lead to a permanent role
- Work with a leading technology company

0000094771-1_169887909747377



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