Business Information Manager

9 months ago

Melbourne, Australia AGL Energy Full time

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.

Everyone at AGL is an important part of building a better energy future and we want you to join in.

About The Role

The role of the Business Information Manager is to support the Customer Services Management Team and work closely with key internal stakeholders to ensure effective identification and resolution of operational trends and issues, and identification of improvement opportunities for further development.

Reporting into the Governance & Strategy Manager and leading a small team, you will be require to utilized key data and information to help determine future business changes and requirements needed for continuous improvement on all facets of our business. It will be critical in building cross functional relationships to gain better understanding of business intelligence and therefore enable enhancements of Customer Services strategies and initiatives.

What You’ll Be Doing
- Perform ongoing analysis of current operational data and key metrics to determine trends in performance, call volumes and customer trends
- Perform root cause analysis of data to identify key improvement opportunities to improve the customer experience
- Work with the CS Operations Manager to present analysis to inform the improvement agenda
- Assist with key operational and strategic initiatives identified in the Customer Services business plan as required
- Lead and develop Reporting Team ensuring all reporting needs are maintained at the highest level

About You

What You Will Bring To The Table
- Experience in leading a team and driving high performance
- Experience with in a reporting role with a high level of competency with Power BI
- High level of attention to detail
- Experience working within SAP/BW environment
- High level of competency with Microsoft Access
- SQL

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:

- AGL is a_ Circle Back Initiative employer - we commit to respond to every applicant_._

Job Family Group:
Business and Organization Analysis Management

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