IT Support Technician

2 weeks ago

Coopers Plains, Australia Unique Metal Laser Full time

**About Unique Metals Laser**

Proudly Australian and privately owned company, Unique Metals Laser’s history stretches back to 1972. Unique Metals Laser provide high precision cutting and fabrication solutions to a variety of industries. We have 8 sites across Australia, with our corporate office located in Coopers Plains, Queensland.

**About the role**:
Reporting to the IT Systems Manager, this role will be based in Coopers Plains and will take responsibility for maintaining and troubleshooting day to day IT support issues in a fast paced environment. The position will require a hands-on approach by a person with a positive attitude to get things done.
- Provide 1st and 2nd level support for ITC systems within a SOE.
- Monitor and respond quickly and effectively to requests received through the Service Desk.
- Setup and installation of new and redeployed hardware.
- Provide input to the knowledge base through creation of documentation and updating records of known errors and associated fixes.
- Assist with management of servers and infrastructure.
- Provide basic user training as required.
- Assist to develop, promote and increase business efficiencies of the company.
- Tertiary qualification in IT or equivalent industry certification.
- 2-3 years of experience in a similar role.
- Excellent communication skills, both verbal and written. (English)
- Extensive experience with Microsoft products including Microsoft 365, Windows 10/11, Server 2016+ and Hyper-V.
- Working knowledge of AD, DNS, DHCP, Group Policy and general networking principles.
- Knowledge of network cabling, routing, switching and wireless technologies.
- High degree of personal integrity and confidentiality.
- Strong analytical and problem solving skills.

**Benefits**
- Training and ongoing support
- Employee Assistance Program incorporating services like Financial Counselling and Nutritional coaching.
- Company uniform
- $1000 Sign on bonus, payable after successful probation

**Unique Laser prides itself on being an equal opportunity employer and is committed to providing a diverse and inclusive workplace.**

**Benefits**:

- Referral program

Schedule:

- Day shift

Supplemental pay types:

- Signing bonus

Ability to commute/relocate:

- Coopers Plains, QLD: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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