Tea Legend

Job Description: Tea Legend (Store Manager)

Are you passionate about tea? Do you have a knack for managing people and creating an exceptional customer experience? If so, we have an exciting opportunity for you to become a Tea Legend and join our team as a Store Manager

As the Store Manager, you will play a vital role in our Golden Grove location and be responsible for overseeing all aspects of our tea store operations. From ensuring smooth day-to-day activities to providing excellent tea knowledge and customer service, you will be the driving force behind our team's success.

**Responsibilities**:
\- Lead by example and provide exceptional customer service by engaging with customers and answering their inquiries about tea products and brewing techniques.

\- Create a warm and inviting atmosphere within the store, ensuring a positive and memorable experience for all customers.

\- Train, motivate, and inspire our tea enthusiasts (team members) to deliver outstanding service and achieve sales targets.

\- Oversee inventory management, including ordering and receiving tea and related products, as well as regular stock checks to maintain availability.

\- Maintain visual merchandising standards, ensuring the store is tidy and well-presented at all times.

\- Collaborate with the marketing team to execute local marketing initiatives and promotions, driving foot traffic and customer engagement.

\- Handle cash management and ensure accuracy in daily cash reconciliations.

\- Monitor and analyze sales performance, preparing reports and implementing strategies to achieve sales growth objectives.

\- Foster a positive work environment by promoting teamwork, open communication, and recognition of team members' achievements.

\- You will report to the store business owners ensuring clear and effective communication with them at all times.

**Requirements**:
\- Ability to work a range of shifts throughout a 7 day roster, including weekends and public holidays where required.

\- Proven experience in a retail or hospitality management role, with a track record of achieving sales targets and delivering exceptional customer service.

\- Passion for tea, with the ability to educate and engage customers about different tea varieties and brewing techniques.

\- Outstanding interpersonal and communication skills, with the ability to build rapport with customers and team members alike.

\- Strong leadership and team management skills, with the ability to motivate and inspire a diverse group of individuals.

\- Excellent organizational and time management abilities to effectively prioritize tasks in a fast-paced environment.

Salary and Benefits:
We value our Tea Legends and offer a competitive salary, commensurate with experience. In addition to the financial rewards, we provide the following benefits:
\- Employee discount on tea and related products.

\- On the job training and development opportunities to enhance your tea expertise and management skills.

\- Supportive and inclusive work environment.

Note: We do not tolerate any form of discrimination or bias in our workplace. All applicants will be considered based on their qualifications, skills, and abilities, regardless of gender, race, sexuality, or any other personal characteristic.

**Salary**: $50,000.00 - $60,000.00 per year