Part-time / Full-time Practice Manager
5 days ago
The Role:
- Works with Physiotherapists to develop clinic strategies and patient services
- Implements workplace policies and procedures
- Liaises with general practitioners, physiotherapists, and other medical practice employees to ensure they have necessary support
- Manages practice and department budgets
- Oversees daily practice operations, including appointment scheduling, billing procedures, debt collections, cleaning, security, and occupational health and safety
- Supports a team made up of medical administrators and physio aides
- Manages patient records and IT system
- Evaluates appointment procedures and patient services
- Recruits, trains, and supervises new administrative employees
- Interacts with patients and gains customer feedback about the practice
- Addresses patient complaints in a compassionate and timely fashion
- Manages the production of patient brochures, newsletters, and other correspondence
- Greeting patients, answering calls and making appointments
- Patient invoicing, receipting payments and debt collection
- Approx. 25 - 38 hours per week based on P/T or F/T preference.
- 1-2 years experience in a managerial/leadership or supervisory admin position is desirable
- Qualifications such as a Certificate 4 in Leadership/Business Management or Diploma in Business Administration are desirable but not necessary
- A mature approach to work and problem solving
- Excellent customer service skills
- Compassion for the patients
- The ability to work both autonomously and within a team
- Skills and experience in managing a reception desk
- Moderate proficiency in systems, with the ability to learn new program
- Possesses a high level of organisational skills and the ability to prioritise work
- Must be fully vaccinated against COVID-19
- Must hold full working rights within Australia
**Job Types**: Full-time, Part-time
Part-time hours: 25 - 38 per week
**Salary**: $50,000.00 - $75,000.00 per year
Schedule:
- Afternoon shift
- Day shift
- Monday to Friday
- Morning shift
- No weekends
COVID-19 considerations:
Cleaning, social distancing, masks when mandatory. Masks for staff/patients optional at this time.
**Experience**:
- Medical practice management: 1 year (required)
Work Authorisation:
- Australia (required)
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