Field Technician

**Your NEXT Opportunity**

This is an exciting opportunity for an experienced Field Technician to join our Next Payments team. We are looking for an enthusiastic person, someone who displays initiative and a strong desire to contribute to the team.

Reporting to the Team Leader - Field Services VIC, this role will see you responsible for the delivery of quality field technical services during business hours, and for afterhours break/fix responses.

With new product launches, strong business growth (160 employees currently, and we expect that number to continue to increase) and recently winning Casino and TAB cashless gaming tenders, it really is an exciting time to join Next Payments

**The Role**

This role will provide you with invaluable experience and opportunity for growth all whilst working in a passionate, safe, and friendly workplace culture.
- Provide service and customer support during field visits.
- Carry out on site installation, repair, preventative maintenance and test tasks.
- Business hours and after hours break/fix response.
- Able to work independently at customer sites.
- Build positive relationships internally and externally, taking pride in work.
- Strong troubleshooting and problem-solving skills, determining proper solution and resolving assigned service requests in a timely manner - creative and adaptive thinking.
- Provide consistent and accurate service and quality delivery when responding to jobs.
- Produce timely and detailed service reports (update, closing notes and parts used).
- Ability to operate various general hand and power tools safely.
- Strong manual handling skills with the use of aids for heavy loads safely.
- Operate as per processes and procedures.
- Cooperate and liaise with technical team and share information across the organization.
- Maintenance and ongoing servicing of supplied property. Eg. Van, tools, etc. as per manufacturer recommendation and maintenance of the van’s stock.
- Competency driving large vehicles (van or small truck).
- Escalate/discuss unresolved issues, service improvements and enhanced operating techniques to your line manager.
- Tagging of all returned parts of, part origin, error codes and fault description.

**About You**
- Previous experience as a Field Technician.
- Experience in the ATM, Gaming/EFTPOS industry would be highly regarded.
- Strong communication skills.
- Friendly team player.
- Logical thinker.
- Intermediate computer skills.
- Technical aptitude.

**The Perks**
- Friendly and fun work environment - we are really proud of the culture we have created
- Company vehicle and all required tools are provided.
- Mobile phone and laptop provided.
- Paid overtime.
- Recognition of hard work.
- Training and growth opportunities.

**About Us**

Established in 2013, Next Payments is one of Australia’s most profitable, multi award winning and fastest growing payments companies. Headquartered in Melbourne with branches in Sydney, Brisbane, and Wellington, we are 97% Australian and 3% New Zealand owned with Macquarie Group being a significant investor in our business.

At Next Payments, our success is due to our proven and reliable products which ensure the seamless operation of our customers’ businesses. We provide end to end solutions in the payments space, with our core capabilities including ATM installation and services, issuing, and managing digital wallets, QR code payments, debit and prepaid card issuing, and bespoke customer experience integration.

We are an equal opportunity employer and value diversity at our company. We actively recognise our committed people and provide exciting learning and career development opportunities.

Next Payments is environmentally conscious and after 3 years of hard work, we are now proudly Carbon Neutral

**How to Apply**

If you would like to join Next Payments, please send us your resume and a short cover letter - We want to hear from you personally and understand why this role and our company is of interest
- Next Payments is not accepting inquiries from recruitment agencies for this position._