Community Associate

8 months ago

Sydney, Australia The Commons Full time

At The Commons our Community Associates are first point of contacts for members & guests providing a positive and warm experience from the moment anyone arrives up until their departure. Responsibilities also include supporting the day-to-day operations of their building including occupancy, revenue, and retention. Our Community Teams foster a connected community of members by ensuring a positive experience and maintaining a high standard of building presentation and member engagement. Attention to detail, time management, exceptional customer service skills and the ability to multitask is vital to this role.

Additional attributes include:

- Initiates contact easily, especially dealing with strangers
- Yes, yes, yes mentality -Is a good team player, assists others without being asked.
- Can do attitude with a willingness to learn
- Proven ability to adapt well to change
- Experience with G-Suite, Canva, Slack.

ABOUT THE ROLE

The main duties of the role include but are not limited to the below:
COMMUNITY

Member Experience
- Greet members and guests from the front desk, consistently delivering excellent customer service
- Anticipate member needs to enhance the member experience.
- Facilitate warm introductions, collaborations and engagement through relationship building initiatives for members
- Get to know our members, understand how we can support them and their companies.
- Member onboarding, including conducting building tours and inductions, providing welcome packs, and logging activities on our CRM
- Solve member-related issues or escalate to Community Manager when necessary.
- Notify Community Manager immediately of any possible changes to memberships in the space

Events
- Support in the creation and distribution of events posters to promote weekly events.
- Assist with set up and pack down of events as required by The Commons events team and Community Manager
- Assist preparation weekly member breakfasts, Friday night drinks and other ad-hoc community-based events
- Taking ownership of events as part of the Community Team to ensure an excellent member experience.
- Be active and attend where possible community and Member events.

OPERATIONS

Daily Operations
- Adhere to direction from Community Manager and assist with daily scheduling of tasks and duties
- Onboard and off-board all members and companies in the space
- Maintain accurate internal databases of members, companies, contractors, and suppliers
- Ensure accuracy of Member/Doggo Directory
- Assist with management and reporting of IT tickets
- Send notifications as required for events and reminders within your location
- Set members up on printers and provide basic IT troubleshooting
- Ensure all empty offices and desks are clean and tidy and ready for new members to occupy
- Deliver incoming mail to members in a timely manner

Facilities Management
- Ensure that the building is well presented and fully operational
- Report maintenance issues and assist with resolution
- Assist with regular building checks and maintain cleanliness, including kitchen cleaning and regular resetting of meeting rooms
- Monitor levels of all stock and inventory and order consumables as required
- Complete regular audits of storage areas and maintain cleanliness
- Report cleanliness concerns or requests to cleaners
- Complete weekly fridge clean and monthly pantry clean

WORK HEALTH AND SAFETY
- Conduct and maintain safe work practices by enduring WHS standards are adhered at all times.
- Ensure compliance with WHS standards. Communicate and educate members and team members to ensure a safe environment.

VALUES

All actions, conversations and behaviours should display behaviours that reflect the philosophy and values of The Commons.
- Putting members first
- Fostering community
- Working together as a team
- Constantly learning and growing

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