Field Support Technician

2 weeks ago

Macquarie Park, Australia DXC Technology Full time

Job Description

DXC Technology is looking for an IT junior looking to kick start their career in IT. You will gain extensive on-the-job experience working in a fast-paced customer environment to deliver modern troubleshooting solutions. We are looking for someone with a strong background in customer service and a can-do attitude to join our growing team.

**What you will be doing**:

- Providing troubleshooting support in a Techbar/ walk up centre scenario, providing on-the-spot solutions for a variety of hardware related issues for clients
- Stock room management including auditing of all devices.
- Refresh of old devices swapped with new devices on site.
- Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.
- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
- Assist with storing deliveries and equipment
- Provide support to clients and staff in diagnosis and resolution of AV-related problems
- Ensure appropriate paperwork flow and work assignment

**What you will bring**:

- Ability to configure, evaluate, upgrade, repair, test and troubleshoot quickly under pressure
- Strong attention to detail and accuracy
- Customer-first attitude
- Ability to multitask
- Excellent verbal and written skills
- Ability to function in a fast-paced deadline-oriented environment
- Independent, self-motivated worker
- Excellent time management skills
- Ability to perform while under high-pressure situations.
- Good teamwork with peers and company personnel.
- Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). When issues come up, your job is to respond them by either handling them, or by pulling in the proper associate, team member, or manager who can.
- Working knowledge of Microsoft 365, Microsoft Teams is preferred

**People Describe You As**:

- A fantastic communicator who does everything in your power to meet customers’ needs—someone who follows up to make sure you did the work right.
- A stickler for record-keeping. Which comes in handy when you’re asked to log all customer calls and activity,
- Someone looking to tackle an intense but rewarding role.
- An eager learner. Excited to expand knowledge and gain experience working with and supporting the latest technologies.

**Preferred Education and Experience**:

- Working experience supporting customers’ PC environments with an interest in learning more
- Relevant Vocation/ Diploma/ Associate Degree or relevant work experience is preferred
- Basic troubleshooting skills for PC software functions is advantageous.
- PC software functions
- Networking interfaces
- Windows, Office, Microsoft Teams/Skype for Business experience

**All applicants must be**:
**Australian Citizens or Australian Permanent Residents**

**Flexible to travel to other locations in the area if required

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