Outbound Personal Banker

3 months ago

Perth, Australia Suncorp Group Full time

Being a great banker is one thing. Being committed to great customer experiences - and outcomes - is something else entirely. It’s the latter that makes our Branch, Virtual and Home Lending teams such an essential part of the Suncorp experience.

This is why we are looking for enthusiastic Personal Bankers to provide outstanding levels of sales and service to our Perth and Adelaide customers. To interact, understand their needs and provide advice and support with the customers best interests at heart.

So, if you’ve got plenty of optimism, great communication skills and a drive to do good work, we’ve got the flexibility, opportunity, and culture to help you turn it into a bright next chapter.

**This role is a permanent part time role across Monday to Friday with a minimum of 25 hours per week with the opportunity to work additional hours depending on business demands. The role will be flexible, primarily working from home with one day per week in the office in the CBD.**

**What you’ll do**

The WA/SA Centralised team has been recently established to better support our outbound operations. The role is primarily an outbound telephony-based role work closely with our broker introduced customers to provide an excellent onboarding experience.
- Interact with customers over the phone in line with our connect conversation framework, ensuring all interactions are conducted with the customers best interests at heart.
- Provide brilliant interactions to help build the futures & protect what matters for our customers, both through digital and telephony channels.
- Resolve customers queries first time so that they don’t need to contact us again for the same purpose regardless of the channel where you are interacting with the customer.
- Make the right decisions & do the right thing for our customers in accordance with process, procedures & risk appetite.
- Contribute to growth in the bank, across both lending and deposit portfolio’s as well as through effective insurance interactions for customers.

**What you’ll bring**
- Attention to detail - accurately checking and processing tasks and showing concern for all aspects of the role.
- Experience in the professional services industry (ie banking, insurance, contact centre etc)
- Strong time management, the ability to work autonomously and make effective decisions in a timely manner.
- Planning and organising skills - establishing a process to complete goals (either personal or for others) and allocating appropriate resources to achieve such goals.
- Problem solving - ability to seek out information and break down problems and situations into simple lists of components, options or alternatives.
- Excellent communication skills -ability to convey and explain information, coherently and confidently both oral and written.
- Rapport Building - use interpersonal style to establish and develop relationships.

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave

**About Suncorp Group**

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see ju

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