Technology Trainer

7 months ago

Sydney, Australia Thomson Geer Full time

**Full time permanent opportunity | Sydney**

**The role**:
Reporting into the COO, we are seeking to appoint a collaborative, personable and experienced Technology Trainer to join our Sydney office on a full-time basis. This role will form a critical part of our corporate services team and could include:

- Providing instructor led classroom training to groups and individuals;
- Assisting staff both by phone and in person with technical issues to best assist our technology support team;
- Leading inductions professionally and efficiently;
- Managing onboarding and offboarding of technology equipment with the wider Technology & People & Development teams;
- Working with the training team to enhance and deliver best practise training;
- Lead by example with following technology and security procedures;
- Supporting and advising our staff, including problem solving assistance; across a range of identified areas.
- New processes and systems implementation and training;
- Writing and implementing training manuals for the firm;
- Review and document enquiries and solutions for inclusion in Frequently Asked Questions;
- Provide timely resolution and responsiveness;
- Be professional, possessing exceptional interpersonal and communication skills. The successful applicant will use their initiative, be pro-active, ambitious, capable and motivated.

An understanding of the professional services industry, legal terminology and legislative requirements is important, but not mandatory.

**What we offer**:
As a major corporate commercial firm we pose an opportunity to work with a strong and established client base, genuine growth trajectories, and a variety of benefits including: flexible working, generous parental leave, flu vaccinations and skin checks annually, study assistance, sophisticated employee assistance program, breakfast provision, corporate discounts, variety of social activities including; weekly, EOFY and end of year functions, sporting teams and much more.

We have a collaborative approach to all we do, based fundamentally on openness, transparency, respect and accountability to get the best outcome for our clients and make sure our team are taken care of.

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