Crew Tracking Manager

4 weeks ago

Brisbane, Australia Virgin Australia Full time

**Work type**:
Full Time**Location**:
Brisbane**Job type**:
Airline & Network Operations**Applications close**:
**Crew Tracking Manager**:
Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety - in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

**What you’ll be doing**

Reporting to the Head of Network and Crew Operations Delivery, the Crew Tracking Manager will play a pivotal role in leading a compliant, resource-enabled, cohesive, high-performing team, integral in delivering safe, on-time, engaging and efficient Flight and Cabin Crew operations.

As a key leader of the Integrated Operations Centre (IOC) function, you will be responsible for delivering the best performance and outcomes by overseeing the strategic and daily management of your team and key stakeholders.

**In addition you will**:

- Actively work to support a service-focussed, customer-centric culture within the Network and Crew Operations team.
- Support departments improvement initiatives through your team’s engagement and understanding of our objectives.
- Support the company’s and IOC's change management policies and processes.
- Provide coaching, mentoring, development, and training opportunities for all team members.
- Lead, motivate and inspire team members.

**You’ll be great in this role if you**
- Tertiary qualification in a business discipline or airline operations management.
- Extensive experience leading teams in an operational, cost-focused yet people-centric environment
- A strong ability to execute, leveraging the capability of direct reports and others.
- High-level planning, organisational skills, and systemic approach to business improvement.
- Excellent communicator and ability to craft engaging high-impact messages.
- Ability to engage, advise and communicate within a diverse organisation.
- Ability to understand complex and dynamic operational problems whilst at the same time proposing solutions to achieve the best outcome at a departmental level.

**We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to)**:

- Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
- A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
- One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
- Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
- Cheaper hospitality, retail, technology, beauty and wellness services
- Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
- ‘Dress for Your Day’ - enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

**When everyone is included, everyone wins**

**Ready to apply?**

We’re ready to hear from you.

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