Case Manager

**Empower Lives as a Case Manager with Sydney Health & Care Services**

Are you passionate about making a positive impact on individuals' lives? At Sydney Health & Care Services (SHCS), we're dedicated to supporting, assisting, and promoting participants' goals, ensuring they live joyful lives without boundaries. Join our innovative organisation and be part of a family that empowers individuals to reach their potential. As a registered NDIS service provider, we're here to transform lives and welcome you to our dynamic team.

**About Us**:
SHCS is more than a service provider - we're a family committed to enhancing lives. Our range of disability support services spans from the Sydney Metropolitan to rural NSW, with future expansion prospects. We believe in high standards, respect, and dignity, creating an environment where every task, no matter how big or small, contributes to a brighter future.

**Role Overview**:
As a Case Manager, you'll be the catalyst for positive change, fostering growth and progress in participants' lives. This role plays a crucial part in providing coaching, direction, and support to the wider team, ensuring participants live with dignity and autonomy within their communities. Your responsibilities include managing a team of administrators and support workers, making you the linchpin between strategic design and operational delivery. If you're a natural leader with a compassionate heart, this role is your opportunity to drive change.

**Why Choose Us?**
- **Supportive Family**: Join a close-knit family that values relationships and mutual support.
- **Impactful Role**: Make a real difference in participants' lives by empowering them to achieve their goals.
- **Professional Growth**: Enhance your skills and expertise in a dynamic and evolving environment.
- **Work-Life Balance**: Enjoy a rotating roster with weekends off and on-call shifts.
- **Collaborative Environment**: Be part of a team that consistently challenges and improves the scope of services.

**Responsibilities**:

- Provide direction to maintain high-quality services and support, promoting dignity and autonomy.
- Lead and manage a team of administrators and support workers, fostering a culture of excellence.
- Collaborate with service facilitators to ensure individual plans and service design meet quality standards.
- Lead innovation and continuous improvement initiatives to enhance service quality.
- Facilitate networks to support participants' self-determination and service direction.
- Contribute to internal and external reporting requirements.
- Develop and manage relationships with external organizations, linking resources to participants.
- Share knowledge and provide training to enhance team skills.
- Drive strategy and plans for excellent participant support, promoting growth.
- Ensure participants' support options are explored, and referrals are acted upon.
- Maintain personnel records, manage hiring processes, and support compliance.

**Qualifications and Skills**:

- Bachelor's degree and/or Cert III in Disability Support, Operations Management, or Business Administration.
- Experience in Support Work and/or Management.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Organisational skills with the ability to work independently and meet deadlines.
- Self-motivated and team-oriented with a professional demeanor.
- Strong communication, problem-solving, and negotiation abilities.
- NDIS Workers Screening Clearance.
- Current Australian Driver's License and reliable vehicle.

**Ready to Transform Lives?**
If you're ready to lead change and empower individuals to thrive, SHCS is waiting for you. Be part of our journey to support and uplift lives.

**Salary**: $65,000.00 - $80,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Travel reimbursement

Schedule:

- 8 hour shift
- On call
- Weekend availability

Application Question(s):

- Have regular access to a reliable and insured vehicle?

**Experience**:

- Case management: 1 year (preferred)

Licence/Certification:

- Driver Licence (preferred)
- First Aid and CPR (preferred)
- NDIS Screening Check (preferred)

Work Location: In person

Expected Start Date: 11/09/2023