Customer Service Officer

6 days ago

Capalaba, Australia Neumann Steel Full time

Exciting development and career pathway progression opportunity
- High-level administration & communication skills
- You must be a people person to succeed in this role

**Why work for Neumann Steel?**
You would be working for one of the most reputable family owned and operated manufacturing companies first established on the Gold Coast over 50 years ago. We specialise in reinforcing steel and plastic bar chair products in the QLD and NSW markets. Our highly integrated supply chain is supported by our experienced staff and a wealth of industry knowledge.

With a people-first mindset, Neumann Steel is dedicated to supporting the local community and fostering long-lasting relationships while delivering quality commercial and residential projects in the spirit of openness and honesty. We strive to build a rewarding, inclusive, and inspiring culture, with innovation at the forefront of mind.

**Quick overview of the role**

**What you will be doing?**
- Processing quotes, customer orders and handling enquiries about products and services
- Ensure sales orders are entered and processed in a timely manner
- Compiling and maintaining customer folders/files, complete compliance forms, checklists and reporting
- Creating delivery dockets to assist Transport
- Raising and investigating credit requests
- Processing invoices and purchase orders to comply with Accounts Payable
- Resolve customer complaints
- Attend team meetings
- General administration tasks for the branch
- Previous experience in customer service/administration/sales
- Excellent communication skills and attention to detail
- High level of personal presentation
- Previous experience in the manufacturing or construction industry
- Certificate in Business Administration or similar qualifications highly advantageous

**What’s in it for you**
- Free parking onsite
- Comprehensive onboarding training through a 'buddy' system
- Ongoing training and career opportunities internally & externally
- Free lunch on Friday’s
- Workplace benefits with everyday savings on food, fuel, retailer brands
- Mental health and wellbeing support, wellness discounts for mind, body, work, and life, including an Employee Assistance Program

**How do you apply?**
Our culture is driven by our values. We value high performance, collaboration, innovation, integrity and respect. Working for us means being part of a great team of people and we believe our people are our biggest asset. If you think you would be able to complement our awesome team, then we’d like to hear from you.

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