Fem Support Officer

2 weeks ago

Bendigo, Australia Country Fire Authority Full time

Location: North West Region | Bendigo

Job type: Full time / 12 months

Organisation: Country Fire Authority

**Salary**: Salary not specified

Occupation: Administration/Secretarial

Reference: VG/1692594

Located at CFA District 2 Headquarters, Bendigo

Fixed Term Full time to 23/02/2024

PTA 2 $57,033 pa (plus 10.5% superannuation)

The Country Fire Authority (CFA) is one of the world's largest, and most highly regarded, community-based emergency services organisations. We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. CFA strives to be a values-based organisation and an organisation of choice for volunteers and employees, where people with a variety of skills, experiences and backgrounds all add value through the roles they perform.

**About the Role**:
The Fire Equipment Maintenance (FEM) team strives to provide excellence in service delivery for the servicing of portable fire protection equipment across Victoria. The FEM Support Officer will provide efficient and effective customer service and administrative support to CFA Volunteer Servicing Brigades and FEM team customers. More specifically the position provides excellent customer service to in/external customers and responds to customer enquiries in a professional and efficient manner.

Additionally, it provides effective and efficient administrative support including:

- data entry, record management and the administration of other related databases and systems
- maintenance of FEM Office Systems including (AccPac)
- accurate preparation and document control
- basic financial transactions such as the preparation of bank reconciliations, transfers (EFT, reversals, etc.) and reconciliation of customer payments
- printing, copying and filing, handling of incoming and outgoing mail and maintenance of the office supply inventory

**About You**:
This position requires a process driven operator who will work collaboratively in a team environment. You will have a strong customer service work ethic providing accurate administration in a timely manner. More specifically you will have
- Excellent computer literacy skills across the MS Office suite
- Good communication and customer service skills.
- Ability to work within a team, work proactively, with mínimal supervision.
- Demonstrated organisational skills, particularly in a multi-skill office environment.
- Ability to relate to a volunteer network.
- Cover letter
- Resume

**Pre-employment checks**:

- Can provide acceptable evidence that they meet full vaccination status (includes booster dose).
- Successfully complete a National Police History Check and Working with Children Check

**CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.**

**Applications close: 11:59pm 22**nd** January 2023

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