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Technical Manager

1 month ago

Adelaide, Australia Gallagher Full time

**Introduction**:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**:
**See yourself in our team**:
As the Technical Manager, you will be responsible for providing technical support to the SA Operations, acting as a Subject Matter Expert for internal stakeholders. You will additionally be acting as a technical reference point & providing coaching and advice in accordance with local legislation and business unit procedures.

**How you'll make an impact**:
**On a day to day basis you will**:

- Provide high quality, face to face wherever possible, customer service and technical support to claims teams about the claim management process in line with legislation and best practice guidelines;
- Assisting the claims teams in their achievement of KPIs & Service guidelines by;
- Guiding, advising and assisting stakeholders who require specialist technical assistance;
- Providing claims strategy recommendations;
- Undertaking adverse decision quality reviews and endorsements;
- Appropriately escalating claims for formal investigation as required;
- Working closely with the internal stakeholders to produce a return to work or review of entitlements;
- Ensuring outcomes are effectively communicated and actioned within specified timeframes;
- Review and provide feedback about current claim management practices and procedures ensuring emerging trends are identified and managed.

**About you**:
**We are interested in hearing from people who have**:

- Demonstrated technical claims management experience;
- Knowledge of the Return to Work Act 2014 and associated case law and developed technical knowledge regarding claims strategies
- Experience in coaching and supporting others
- Previous experience as a technical specialist within all claim management segments

**Working with us**:
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

**Just a few of our benefits include**:

- Discounted Insurance
- Dress for your day
- Novated Leasing
- Flexible & hybrid working

**To apply**:
If this role sounds like your new career

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

**Compensation and benefits**:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway - discount offers at over 350 retailers
- And more...

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conformin