See more Collapse

Operations Manager

2 months ago

Lonsdale, Australia Edenhills Full time

This role is primarily responsible for leading the Cremation, Keepsake Preparation and Pet Aftercare Services Teams whilst supporting the Client Care and Area Manager Teams to continually deliver exceptional pet aftercare services underpinning the company’s purpose in “Honouring life celebrating memories for generations.”

**About the position**

We are looking for dynamic and team-orientated person to manage our Cremation, Keepsakes Preparation and Pet Aftercare Services Team who provide a high level of customer service to veterinary industry partners and clients.

The role we are offering is a **permanent full-time **basis.

Reporting to the State Manager you will:
- Organise work rosters, covering annual leave and personal leave as required.

Organising regular team “huddle” meetings, including sending invites, taking minutes, and following up on tasks resulting from meeEnsure all cremation records are updated and maintained.

**Customer Service**
- Lead, guide and supervise the Cremation, Keepsake Preparation and Pet Aftercare Service teams in managing their activities in a timely manner whilst maintain a high level of customer service delivery.
- Nurture a positive culture within the company.
- Responsible for managing and training the teams in all aspects of their job to promote and deliver continued outstanding customer service delivery.
- Maintain open communication with staff setting goals and targets as per the company’s review, training, and development policies.
- Collaborate with Relationship Managers regarding feedback from the Client Field team to implement new initiatives to deliver better service to vets and clients.
- Assist the Client Care Team with investigations around customer complaints and expectations whilst working towards satisfactory resolutions for both the customer and the company.
- Manage the Human Resource activities and procedures in line with the company’s values and in accordance with relevant legislations.
- Demonstrate effective, clear communication skills with compassionate yet professional temperament, with the ability to communicate at all levels with both internal and external customers.
- Responsibility for warehousing stock and stock management
- Attend team and company meetings as required.
- Take personal responsibility for upholding standards relating to presentation, property, hygiene, including prompt reporting of loss, damage, or maintenance needs.
- Taking the lead on safety and implementing “Toolbox” training and ensuring compliance with OH&S policies and procedures
- Responsibility for reporting hazards and risks that may cause harm or injury.
- Other duties as required aligned to the role’s operational requirements.

**Administration**
- Organise work rosters, covering annual leave and personal leave as required.
- Organising regular team “huddle” meetings, including sending invites, taking minutes, and following up on tasks resulting from meetings
- Ensure all cremation records are updated and maintained accurately and in a timely manner in accordance with company policy and procedures
- Manage the tagging and packing process ensuring the procedures align with company policy and standards.
- Develop reports as required.

**Systems & Standards**
- Adhere to the Company’s policies and procedures for all relevant tasks undertaken.
- Continually work towards improving the operational systems, processes, and policies in support of company’s service delivery and standards
- Accountable for ensuring the maintenance and basic repairs to site equipment is carried out in accordance with the service and maintenance schedules.
- Accountable for ensuring all facility equipment in the Edenhills Lonsdale Crematorium premises are serviced and maintained in accordance with company and manufacturers requirements.
- Support the State Manager as required.

To be successful you will need:

- Minimum of 3 years’ experience in a Management / Supervisory role
- Effective verbal and interpersonal skills
- Exceptional customer focus and service orientation
- Technical appreciation of industrial equipment
- Forklift licence preferred
- Fit for work carrying out manual handling tasks.
- Intermediate Microsoft suite experience
- Ability to effectively manage multiple tasks and prioritise work effectively.
- Ability to make well-informed decisions and work positively under pressure

We have other current jobs related to this field that you can find below

  • Operations Manager

    5 days ago

    Lonsdale, Australia Edenhills Full time

    This role is primarily responsible for leading the Cremation, Keepsake Preparation and Pet Aftercare Services Teams whilst supporting the Client Care and Area Manager Teams to continually deliver exceptional pet aftercare services underpinning the company's purpose in "Honouring life celebrating memories for generations."About the positionWe are looking for...

  • Machine Operator

    3 weeks ago

    Lonsdale, Australia APS Adelaide Profile Services Full time

    **APS is seeking a Machine Operator to join our company.** **Full time day shift role working with overtime available.** **Responsibilities include**: - Cutting machine operation - Adhering to safe work practices and quality systems - Basic understanding of manufacturing industry and simple paperwork - Overhead Crane usage (training provided) - Support the...

  • CCTV Operator

    1 month ago

    Lonsdale, Australia Connect People Full time

    Permanent ongoing role offered Great company culture Career Progression We are looking for experienced CCTV Operators to join our clients team of highly experienced industry professionals.Our client is a proudly Australian owned company, operating throughout Australia and New Zealand. They specialise in providing innovative solutions for stormwater and...

  • CCTV Operator

    3 weeks ago

    Lonsdale, Australia Connect People Full time

    Permanent ongoing role offered Great company culture Career Progression We are looking for experienced CCTV Operators to join our clients team of highly experienced industry professionals.Our client is a proudly Australian owned company, operating throughout Australia and New Zealand. They specialise in providing innovative solutions for stormwater and...

  • CCTV Operator

    5 days ago

    Lonsdale, Australia Connect People Full time

    Permanent ongoing role offered Great company culture Career Progression We are looking for experienced CCTV Operators to join our clients team of highly experienced industry professionals.Our client is a proudly Australian owned company, operating throughout Australia and New Zealand. They specialise in providing innovative solutions for stormwater and...

  • Operations Coordinator

    5 days ago

    Lonsdale, Australia Transco Mfg Australia Pty Ltd Full time

    Looking for stable full-time work near home in a friendly environment?TRANSCO MFG is a stable and well-established business which has operated for over 30 years, designing, manufacturing, and marketing downhole drilling tools worldwide.We have experienced continual growth over the last few years which has created more opportunities.A vacancy exists for a...

  • Machine Operator

    5 days ago

    Lonsdale, Australia APS Adelaide Profile Services Full time

    APS is seeking a Machine Operator to join our company.Full time day shift role working with overtime available.Responsibilities include: Cutting machine operation Adhering to safe work practices and quality systems Basic understanding of manufacturing industry and simple paperwork Overhead Crane usage (training provided) Support the team leaders, supervisor...

  • Machine Operator

    5 days ago

    Lonsdale, Australia APS Adelaide Profile Services Full time

    APS is seeking Machine Operators to join our company.Full time afternoon shift role working:Monday to Thursday 1.45pm to 10.15pm and Friday 12pm to 6pm with overtime available.Responsibilities will include: Plasma/Laser Steel Cutting machine operation Overhead Crane usage (training provided) Basic understanding of manufacturing industry and simple paperwork...

  • Machine Operator

    5 days ago

    Lonsdale, Australia APS Adelaide Profile Services Full time

    We are seeking a motivated Machine OperatorWith the potential to lead and join our company and support our growing team.Full time position Monday to Friday.Day ShiftResponsibilities will include: Cutting machine operation and ability to read technical drawings Overhead Crane usage (training provided) Understanding of manufacturing industry and paperwork...

  • Weighbridge Operator

    2 months ago

    Lonsdale, Australia ResourceCo Pty Ltd Full time

    **Long-term Established Business**: - **Full Time Position with Competitive Rates Available**: - **Opportunity to grow within a supportive and inclusive team** **Your New Opportunity**: At ResourceCo, we are continuing to expand and grow our business in 2023 and beyond, having us well placed to recycle and produce 100% circular material for the booming...

  • Tyrecycle Plant Operator

    2 weeks ago

    Lonsdale, Australia ResourceCo Pty Ltd Full time

    **Your New Opportunity**: We are seeking an experienced Plant Operator/labourer to join our team in **Lonsdale, SA **on a **Full-Time **basis. This is a multi-skilled plant operation across brand new state of the art tyre recycling equipment. **You will have key responsibility in**: - Sort tyres according to prescribed criteria. - Operate...

  • Swr Plant Operator

    3 weeks ago

    Lonsdale, Australia ResourceCo Pty Ltd Full time

    **Your New Opportunity**: Our ResourceCo business is going through significant new growth together with securing some of the largest infrastructure projects across NSW & Victoria, as such, we have **full-time permanent** position available for a passionate **Operator, **at our site based in **Lonsdale, South Australia.** **_Your key responsibilities will...

  • Swr Plant Operator

    5 days ago

    Lonsdale, Australia ResourceCo Pty Ltd Full time

    Your New Opportunity:Our ResourceCo business is going through significant new growth together with securing some of the largest infrastructure projects across NSW & Victoria, as such, we have full-time permanent position available for a passionate Operator, at our site based in Lonsdale, South Australia._Your key responsibilities will be:_ Ensure that Daily...

  • Laser Machine Operator

    5 days ago

    Lonsdale, Australia APS Adelaide Profile Services Full time

    We are seeking a motivated Laser Machine Operator **With potential to lead and program to join our company and support our growing team.Full time position Monday to Friday with flexibility and over time.Responsibilities will include: Laser Cutting machine operation and reading drawings Overhead Crane usage (training provided) Understanding of manufacturing...

  • Gantry Crane Operator

    2 months ago

    Lonsdale, Australia RAMCO Precast Full time

    **Our Company** RAMCO Precast have been specialising in high end architectural products for the building, civil and landscaping industry for over 10 years. Our passion for providing exceptional service and premium quality products have allowed us to be part of multiple high-end building projects in South Australia. **We are expanding our team and are...

  • Operations Coordinator

    3 weeks ago

    Lonsdale, Australia Transco Mfg Australia Pty Ltd Full time

    Looking for stable full-time work near home in a friendly environment? TRANSCO MFG is a stable and well-established business which has operated for over 30 years, designing, manufacturing, and marketing downhole drilling tools worldwide. We have experienced continual growth over the last few years which has created more opportunities. A vacancy exists for...

  • Machine Operator

    4 days ago

    Lonsdale, Australia APS Adelaide Profile Services Full time

    **We are seeking a motivated Machine Operator** **With the potential to lead and join our company and support our growing team.** **Full time position Monday to Friday.** Day Shift **Responsibilities will include**: - Cutting machine operation and ability to read technical drawings - Overhead Crane usage (training provided) - Understanding of...

  • Gantry Crane Operator

    5 days ago

    Lonsdale, Australia RAMCO Precast Full time

    Our CompanyRAMCO Precast have been specialising in high end architectural products for the building, civil and landscaping industry for over 10 years. Our passion for providing exceptional service and premium quality products have allowed us to be part of multiple high-end building projects in South Australia.We are expanding our team and are looking for...

  • Production Manager

    2 weeks ago

    Lonsdale, Australia Inhouse Supplies Full time

    _Inhouse Supplies_is seeking an experienced and efficient Production Manager to join our team on a full-time basis, based in _Lonsdale._ We are a family-owned Insulation business, operating for over 20 years. We require someone with a great work ethic, and is driven to work both as an individual, and part of our team. We offer competitive industry rates,...

  • Assistant Store Manager

    2 weeks ago

    Lonsdale, Australia Total Tools Full time

    Lonsdale SA, Australia - Full-Time, Permanent Role with Australia's Ultimate Tool Shop! - Market Leading Pay, Along with Ongoing Training - Build Your Retail Career! - Dynamic, Leadership Role with Development & Growth Potential. **Total Tools Lonsdale** is looking for a **Full-Time Assistant Store Manager**, who has a real passion for tools & trades. This...