Technical Support Lead for Infrastructure and

2 months ago

Melbourne City Centre, Australia Court Services Victoria Full time

About us
The Supreme Court of Victoria is seeking for a Technical Support Lead who will assist the eCourts and Infrastructure teams in the development and support of technology solutions and services based on the needs of the Supreme Court. The role will focus on ensuring that the eCourts environment maintains the highest level of operability. This includes but not limited to supporting hardware and software in the environment.
About the role

**Duties include**:

- Use theoretical knowledge to achieve agreed outcomes in moderately complex work situations to assist the eCourts environment to meet its operational objectives.
- Provide high quality customer service as well as innovative solution-focused thinking and contribute to the technical development of IT eCourts requests / incidents / problems and change requests.
- Provide assistance in the implementation of the eCourts Digital Strategy to deliver systematic and continuous improvements to its operating environment, in line with the strategic plan.
- Initiate and maintain strong working relationships with internal and external stakeholders including the judiciary, senior managers, court staff, and service providers, to ensure alignment with broader strategic directions and to ensure the Court's strategic drivers are being satisfied.
- Assist the Team Leaders to enhance business practices in the eCourts environment by developing and maintaining up-to-date knowledge base of current ITIL work practices and emerging technical trends and strategies for continuous improvement
- Day to day functions and running of eCourts - including software, hardware, vendor management, planning and implementing complex changes. This role also requires taking the lead in project planning and implementation.
- This role requires full time onsite support. After-hours support is required occasionally.
- Provide support for circuit court. This requires travelling to regional courts within Victoria to provide support to judicial officers and associates when carrying out court proceedings.

About you
To be successful in this role you should be able to demonstrate:

- Relevant Azure and Cisco certification or equivalent IT experience.
- Driver's license is required.
- Experience supporting Cisco networking and video collaboration technology is essential.
- Proven track record of delivering IT services in a BAU, Infrastructure and change management environments.
- Experienced in service management and Incident management based on best practice ITIL methodologies

How to apply
- Cover letter
- Resume

Applicants are not required to separately address the key selection criteria.

**Other Information**:
The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court. We continually strive to create a high performance workplace that is characterised by creativity, innovation, flexibility and quality delivery.

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