Operations Manager, Gold Coast

3 months ago

Southport, Australia Tesla Full time

**What to Expect**

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

**What You’ll Do**

**Business Health**
- Lead the delivery experience with the Tesla Advisors in order to meet and exceed targets
- Actively set individual and team targets for team and actively train, coach, and develop them
- Proficient in Sales Operations; strong collaboration with store leadership ability to lead sales floor during Manager on Duty Shifts throughout location operating hours, including weekends
- Assist in the planning, implementation, and follow up of vehicle prep & logistics operational tasks and projects including, but not limited to vehicle movement coordination from logistics hubs, site management and delivery schedule
- Oversee daily delivery centre operations including but not limited to customer satisfaction, yield, dwell time and revenue recognition
- Help control expenses, including staffing, supplies, and services
- Work collaboratively with other departments, particularly Store Leader, Logistics, Sales Operations, Registration, and Service Department to enhance customer experience
- Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company
- Monitor daily deliveries, create reporting metrics, and actively review information with the Store Leader
- Maintain constant focus on improving the Tesla delivery experience
- Demonstrate fluency in the local market’s registration requirements and processes
- Perform additional responsibilities as assigned when business needs arise
- Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
- Proficient in Sales Operations; strong collaboration with store leadership ability to lead sales floor during Manager on Duty Shifts

**Customer Experience**
- Responsible for ensuring all employees provide best in class experience in every interaction
- Determine resources needed to ensure vehicle preparation for customer appointments are staffed appropriately.
- Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality.
- Manage escalations quickly and effectively
- Empower and guide employees through challenging concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission

**Employee Engagement**
- Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
- Coach and lead the Tesla Advisor team to fulfil their KPI’s where required, particularly in Store Leader’s absence
- Support, implement and provide follow-up for all training
- Continually evaluate the performance of each employee and provide constant feedback to drive results
- Identify high potential talent and effectively succession plan for needs of the business
- Ensure all employees adhere to Tesla policies and procedures
- Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

**Brand Standards**
- Ensure facility maintenance and showroom presentation adhere to the brand standard
- Control store expenses continually striving to reduce costs
- Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines

**What You’ll Bring**
- Bachelor’s degree or evidence of exceptional ability
- 2+ years of applicable experience with proven track record of meeting or exceeding goals in a service-focused industry; automotive expertise is not required
- Strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Ability to problem solve, prioritize multiple projects and adhere to business-critical deadlines
- Excellent written and verbal communication skills
- Dedicated and ethical approach to Tesla standards
- Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
- Ability to work evening hours, weekends and holidays in a retail environment
- Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
- Ability to obtain appropriate licensing, where applicable

  • Medical Practitioner

    7 days ago

    Southport, Australia HealthcareLink Full time

    HealthcareLink is seeking a vocationally registered general practitioner to join their busy team at a mixed billing clinic on the Gold Coast. The clinic is located in a residential/shopping location, close to the Gold Coast University Hospital and Gold Coast Private Hospital. The ideal candidate will have a strong work ethic, excellent communication skills,...

  • Gold Coast Sports Precinct Lifeguard

    4 months ago

    Southport, Australia Griffith University Full time

    **Company Description** Creating a brighter future for all** Griffith University is a progressive, values-led university dedicated to learning, leadership, and innovation. This is your chance to help us achieve our vision to transform lives and add to human knowledge and understanding in a way that creates a future that benefits all. Since opening in 1975,...

  • Medical Practitioner

    2 weeks ago

    Southport, Australia HealthcareLink Full time

    About the OpportunityA rapidly expanding mixed billing medical practice, strategically located in a residential and shopping hub, is seeking additional vocationally registered general practitioners to support their busy team in managing appointments. The practice is currently fully booked and double booked, operating weekdays from 9:00am to 5:00pm, and...

  • Relief Security Officers Gold Coast

    2 days ago

    Southport, Australia MSS Security Full time

    About the Company As one of Australia’s leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. To find out more visit our website at Culture Our employees enjoy working with MSS because we: -...

  • Dietitian - Gold Coast Private Hospital

    4 days ago

    Southport, Australia Healthscope Full time

    About the RoleWe are seeking an experienced Dietitian to join our Allied Health team on a part-time basis, working 22 hours per week. The successful candidate will have flexibility to work across the 7 days of the week to meet the needs of the roster, including rostered shifts, planned leave cover, and emergent leave cover.About the TeamOur hospital offers a...

  • Administration Team Leader

    2 weeks ago

    Southport, Australia Healthscope Full time

    Gold Coast Private Hospital, a state-of-the-art healthcare facility, is seeking a dedicated and experienced Administration Team Leader to support our Administration Operations Manager in leading a large team of administration officers.This full-time role is an exciting opportunity for a motivated individual to make a significant impact by training,...

  • Gold Coast Control Room Operator Gcuh

    4 months ago

    Southport, Australia MSS Security Full time

    About the Company As one of Australia’s leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. To find out more visit our website at Culture Our employees enjoy working with MSS because we: -...

  • Senior Staff Specialist or Staff Specialist Psychiatry

    2 weeks ago

    Southport, Australia Gold Coast Hospital and Health Service Full time

    About the RoleWe are seeking a Senior Staff Specialist or Staff Specialist in Psychiatry to join our team at Gold Coast Health, where we provide world-class healthcare to the Gold Coast and northern New South Wales region.Key ResponsibilitiesProvide clinical specialist psychiatry support to our Intellectual and Developmental Disability Mental Health Teams...

  • Business Services Accountant

    6 days ago

    Southport, Australia Calculated Solutions Full time

    Exclusive Opportunity with Leading Gold Coast Accounting FirmWe are seeking an Intermediate Business Services Accountant to join our client's dynamic team. Our client is a well-established accounting practice known for their commitment to client service and employee development.The RoleAs an Intermediate Business Services Accountant, you will manage your own...

  • Occupational Therapist

    6 days ago

    Southport, Australia Healthscope Full time

    About the RoleWe are seeking a skilled and enthusiastic Occupational Therapist to join our dynamic team at Gold Coast Private Hospital on a part-time fixed-term contract for 30 hours per week.Key ResponsibilitiesAssess and evaluate patients' needs to develop individualized treatment plans.Implement therapeutic interventions to improve patients' functional...

  • Administration Team Leader

    2 weeks ago

    Southport, Australia Healthscope Full time

    Gold Coast Private Hospital, a state-of-the-art healthcare facility, is seeking a dedicated and experienced Administration Team Leader to support our Administration Operations Manager in leading a large team of administration officers.This full-time role is an exciting opportunity for a motivated individual to make a significant impact by training,...

  • Automotive Service Advisor

    4 months ago

    Southport, Australia Automotive Talent Full time

    Top Tier remuneration structure - Monday to Friday only - Premium/Luxury Dealership **Position: Service Advisor** **Location: Gold Coast, Queensland** **Employment Type: Full-time** **Remuneration: $75,000 base + Incentives (top performing advisors earning > $120,000 + Super** **Client Overview**: Our client is a leading luxury car dealership known for its...

  • Senior Clinical Coder

    2 weeks ago

    Southport, Australia Healthscope Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Clinical Coder to join our Health Information Services team at Gold Coast Private Hospital. As a key member of our team, you will play a vital role in ensuring the accuracy and integrity of our patient records, enabling our clinical team to provide the highest standards of medical care.Key...

  • Security Officer | Gold Coast sites

    2 months ago

    Southport, Australia MSS Security Pty Ltd Full time

    About the Company As one of Australia’s leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. To find out more visit our website at www.msssecurity.com.au CultureOur employees enjoy working with...

  • Senior Staff Specialist or Staff Specialist Psychiatry

    5 days ago

    Southport, Australia Gold Coast Hospital and Health Service Full time

    Senior Staff Specialist or Staff Specialist (Psychiatry - Intellectual and Developmental Disability)An exciting opportunity has arisen for a Senior Staff Specialist or Staff Specialist (Psychiatry - Intellectual and Developmental Disability) to contribute to the delivery of high-quality healthcare services at Gold Coast Health (GCH).About the RoleAs a key...

  • Strategic Operations Analyst

    4 days ago

    Southport, Australia BGIS Full time

    Job Title: Planning AnalystLocation: Gold Coast, QLD (Gold Coast University Hospital)Company: BGISJob Type: Full-time fixed term 6-month contractAbout the Role:We are seeking a detail-oriented and analytical Planning Analyst to support our planning and analysis activities at the Gold Coast University Hospital in Brisbane. In this role, you will be...

  • Care Manager Gold Coast

    4 months ago

    Southport, Australia Sanctuary Recruitment Full time

    Up to $125,000 Base + Super. - Manage a medium sized, fully compliant home. - Stable team and supportive team. Sanctuary Recruitment is searching for someone who has extensive Care Manager experience to lead a Medium sized facility in the Burleigh Heads area. The organisation itself boasts on its internal progression and high team retention rate, so if you...

  • Store Manager, Gold Coast

    3 months ago

    Southport, Australia Tesla Full time

    Tesla participates in the E-Verify Program **What to Expect** Our Store Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for leading the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable...

  • Planning & Scheduling Manager

    3 months ago

    Southport, Australia BGIS Full time

    Are you a highly skilled and experienced **Planning & Scheduling Manager **looking for an exciting new challenge? **BGIS **is seeking a dedicated professional to join our team at the **Gold Coast University Hospital **. **Location**: This role is based onsite at the **Gold Coast University Hospital **. **Key Responsibilities**: - **Maintenance...

  • Consulting Suites Manager

    1 month ago

    Southport, Australia Healthscope Full time

    Are you an experienced healthcare practice manager or customer service professional ready for the next challenge in your career? Gold Coast Private Hospital is seeking an experienced professional to delivery outstanding customer service in our consulting and sessional suites. To be successful in this role you will; ·       Have previous experience...