Account Manager

2 weeks ago


Sydney, Australia Vistar Media Full time

You might not realize it but digital out-of-home is all around you; from the billboards in Times Square, to the TVs at gas pumps, screens at electric vehicle charging stations, elevators, the grocery check-out aisle and everything in between. Our mission is to power that global digital signage ecosystem. We’ve built software solutions that can run entire signage networks and an end-to-end marketplace for programmatic advertising exclusively for digital out-of-home.

**About us**:
Vistar Media is a rapidly growing global software & advertising technology company. In addition to our industry leading technology (we’ve been recognized as AdExchanger’s 2021 & 2020 Top Programmatic Power Players, and Street Fight’s Innovator Awards’ Best Ad Platform 2019, among others), we’re proud of our team and the positive, supportive culture we’ve built. We’re scaling our teams globally; join us

**About the role**:
**What you’ll do**:

- Manage Vistar’s demand clients across managed and self-service buys
- Understand the Vistar Media platform, its core product offerings, and the ability to communicate how it can meet client objectives
- Respond to RFPs and create comprehensive media plans for existing and potential clients
- Partner with Sales to manage client relationships and client satisfaction, including determining client goals, deliverables, asset management, and delivery to achieve campaign success
- Grow client platform usage and improve results through training and onboarding self-service clients
- Communicate directly with agencies, brands, DSPs, internal teams, and external vendors as necessary
- Upsell and renew existing clients with innovative ideas that focus on retention and growing business
- Collaborate with cross-functional teams to troubleshoot technical issues and enhance product capabilities to improve and streamline user experience

**What experience we’re looking for**:

- Bachelor’s degree
- 3-5 years experience working in a client success role within the digital media or advertising industry, programmatic space, or ad tech field
- Experience with the programmatic ecosystem, RTB, DSPs, SSPs, DMPs
- Understanding of ad tech, media buying, planning, ad operations, trafficking, and analytics
- Proficiency working in Excel, ad platforms, ad verification, and with measurement partners such as DCM, Sizmek, Salesforce, IAS, DoubleVerify, MOAT, Nielsen, Foursquare, IRI, etc.

**Who you are**:

- Passionate about building client relationships
- Excellent communication and time management skills, and ability to multi-task across multiple projects and stakeholders
- Thrive in fast-paced, collaborative environments
- Positive attitude and passionate about their work

**What we offer**:

- Flexible, fun start-up environment and culture
- An approachable and accessible C-Suite
- Generous monthly stipends
- Unlimited PTO and winter Fridays
- Biweekly expensed lunch perk for fully remote employees
- Sponsored Volunteer Events and Vistar Gives Back program
- An awesome and supportive bunch of people to work with and learn from

Recruiting fraud is a serious issue facing jobseekers. Please be aware that Vistar Media would never require personal information (such as bank account information) during the interview process. Should an employee from Vistar Media reach out to you, that communication will come from an


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