Aps4 Administration Support Officer

4 weeks ago

Canberra, Australia DFP Recruitment Services Full time

**Job description**:
We are seeking experienced
**APS4 Administration Support Officers** for a Federal Government department, several positions available.

Administration Support Officers provide administrative and operational support to local business teams which may include a mix of finance, human resource, property, information technology and other corporate activities.

Working under the support and general direction of senior staff, they make decisions within defined parameters relating to their area of responsibility. They may have supervisory responsibilities including task allocation, on the job training, checking of work and providing immediate feedback on performance.

**Duties may include some or all of the following**:

- Provide administrative support to the team and/or work area
- Provide information and draft replies to straightforward queries about procedures, guidelines and policies
- Experience in client-facing roles and an understanding of the needs and challenges of managing case and client relationships.
- You will be required to work with people who have had experiences of child sexual abuse in institutions
- These roles will be phone-based, communicating with relevant applicants or institutions
- Provide advice and procedural guidance to staff and stakeholders on routine matters
- Assist in the coordination of responses to requests for information about local operations and corporate reporting requests
- Ensure compliance in work area with established departmental procedures and relevant frameworks
- Coordinate the provision of building property services, information technology, telephony services, security, asset and equipment maintenance and liaise with service providers
- Build rapport and maintain stakeholder relationships
- Assist in drafting documentation for review by senior staff
- Maintain and use databases to collate and present data and contribute to the development of reports
- Coordinate stationery and equipment requirements and the distribution of stores or supplies
- Assist with the coordination of information technology and telephony services
- Check the work of administrative staff to monitor accuracy and quality of work against established performance standards
- Participate in quality assurance activities and check adherence with relevant procedures and legislation

**Skills Required**:

- Use appropriate judgement, analysis and problem-solving skills
- Communicate in an effective way
- Build rapport and maintain stakeholder relationships
- Display relevant financial and computer literacy skills
- Work in and adapt to a changing environment

Baseline security clearance is a requirement for this role or the ability to obtain.

Note: You may be required to provide evidence of your COVID-19 vaccination status.

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