Baa - Admissions & Enrollments Officer

5 months ago

Melbourne, Australia UP Education Full time

**Who are we?**

Builders Academy Australia (BAA) and City-Wide Building and Training Services (CWBTS) are Registered Training Organisation’s (RTO’s) that works with employers, industry, and students to achieve exceptional training results.

We live and breathe building and construction. We intimately understand the industry and have strong relationships within the building and construction community and the education sector. Based on the principle of “builders training builders”, we draw on our deep industry connections to ensure the highest quality curriculum and training services to meet industry needs.

**About the role**:
This important role will work within the Admissions & Enrolments Team and be responsible for converting registrations to enrolments and ensuring students are given support both pre and post training commencement.

As the Admissions & Enrolments Officer, you’ll be responsible for progressing a student's registration through to enrolment, by reviewing documentation against relevant compliance requirements and follow-up with students regularly to complete their enrolment.

**About you**:
To succeed in this role, you will be a strong communicator with a can-do attitude and solid experience in customer service and administration. You will be able to work under pressure and to tight deadlines within a fast-paced organisation as team and individually.

With an eye for detail, you will ensure your work has been completed correctly against compliance requirements with clear and concise contact notes within our student management system. You will also thrive working towards Daily, & Weekly KPI’s with a high degree of personal accountability.

**Skills, Experience & Qualifications**:

- Working with students to complete all enrolment paperwork, including pre-training reviews, towards them beginning their studies with BAA;
- Providing accurate enrolment advice and support to a variety of internal and external stakeholders;
- Accurately collect all information including evidence required against funding eligibility requirements;
- Communicating effectively with students in relation to student enrolment processes
- Accurately and efficiently using student data systems including VETtrak to process student data.
- Our Admissions & Enrolments team members work varied hours therefore availability between 8:30 am - 6:00 pm Monday to Friday may be required.

**Why work with us?**

We are a leading training provider in the building and construction industry. Awarded the 2021 Victorian small training provider of the year and 2020 Australian small training provider of the year.

We have a strong on-going commitment to quality and service to our customers and a deep culture in building stable and rewarding futures for our people. This is an exciting opportunity to be part of a successful RTO that continues to grow and diversify its services.

**We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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